Reception Supervisor
2 weeks ago
That's why to work as part of our Front of House team you will know we only get one chance at creating a first impression, we only deliver our best, and we do it always.
With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest customer service as soon as they step foot through our doors.
Other key responsibilities include;
- Ensuring that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
- Ensuring current brand standards are delivered consistently eg Checkin/Checkout, Premier Guests, Arrival Procedures, Voucher sales.
- Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
- Ensuring all staff have an understanding of the telephone system, accepting external and internal calls and transferring to correct departments and guests' rooms.
- Making reservations as required for business guests booking via third party, for walk in guests and supporting regular guests with bookings.
- Ensuring that any relevant information is handed over to the rest of the team or the person in charge the following day. Ensure that the team are kept fully informed of changes and new procedures and other relevant information. Also ensure that information relevant to other departments is communicated effectively.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
- Exceptional and comprehensive mental health support
- Health, Wellness and Wellbeing incentives
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App technology for all our essential forms
- In house social media connecting our Champneys Family
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our Hotels or Resorts
- Heavily discounted rates at our getaway Haven
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
- Access to Learning & Development aimed at job satisfaction and career advancement
- Mental Health Awareness Days
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking
- Professional Uniform
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