Recruitment & Engagement Lead

1 week ago

Dorchester, Dorset, United Kingdom Home Instead Full time

Company Description

Our office was established in 2019
with a mission is to brighten the lives of seniors in our local community giving them a sense of purpose, wellbeing & worth.

This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.


This is an opportunity to join a award winning, progressive home care business based in Dorchester, dedicated to achieving the very highest standards of care.

You will join a relationship driven team in a fast-paced environment who believe in value based recruitment and are dedicated to developing and enhancing the care staff experience.


Recruitment

  • Encourage and lead the development of networks in the local community and ensure regular community events planned throughout the year to promote Home Instead as an employer of choice.
  • Lead all aspects of recruitment activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the Care Professional team.
  • Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of Care Professionals through various means and interesting, innovative, and timely content for social media.
  • Ensure the accuracy and integrity of recruitment related information using the Smart Recruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.
  • Monitor ratio of Care Professionals to clients, building a robust talent bank and drive communication between the recruitment and scheduling team.
  • Support the creation of a succession plan to support future business growth.

Retention and Structured Support

  • Responsible for monitoring fieldbased observations and ensure supervisions and appraisals are recorded and kept up to date.
  • Monitor the quality of annual appraisals and coach and develop key players in this area.
  • Support the completion of PEAQ survey and develop and deliver an action plan based on the feedback.
  • Monitor staff welfare, morale, and wellbeing.
  • Responsible for planning structured team meetings and social events.
  • Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
  • Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
  • Overall responsibility for employee files; ensuring that they are all compliant, up to date and accurate.
  • Set targets, analyse and monitor, recruitment and retention data to continually improve and hold team accountable for delivery of HR key performance indicators.
  • Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.
  • Conduct annual appraisals for your own team.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Support the operations team with any people related issues.
  • Carry out any other duties deemed necessary for the successful operation of the business

Qualifications

Although formal qualifications are not required for this role we will expect to see the below skills for all applicants.


  • Experience of recruiting within a client focused role
  • Ability to understand people and establish individual needs
  • Evidence of an outward community based focus and ability to communicate with enthusiasm and confidence to persuade and influence
  • Ability to work to best practice standards
  • Energy and a drive to succeed

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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