Head of Communications

1 week ago

Woking, Surrey, United Kingdom Idox Software Ltd Full time

Head of Communications

Idox Group, Corporate Services

Home/Hybrid working, UK

About the role


We are looking for a Communications professional with experience in forming and leading a communications strategy, able to channel tailored communications to external and internal audiences.

At Idox you will be responsible for developing practical and effective corporate communications to promote the Idox brand, products, and services through creating and managing content for all internal and external communications.

You'll also be working closely with members of our board and our senior leadership team (SLT) and be working in an integrated way with our digital and product marketing teams.


Key responsibilities:

CORE OPERATIONS

  • Develop and implement a comprehensive communications strategy that aligns with the company's overall business objectives and is fully integrated with the overarching sales and marketing strategy
  • Budget management and prioritisation
  • Liaise with the Group Sales Director on Brand Management
  • Lead business units content strategy to include proactive public relations, social media, thought leadership, white papers and other communication and PR activities
  • Build internal capability to reduce reliance on outside agencies
  • Oversee the quality and tone of all our content, harmonising our messaging, give Idox a voice as a cohesive whole
  • Ensure that Idox external messaging is onbrand and aligned to our target audiences
  • Design a programme of work to engage existing and potential customer groups within public and private sector, Government and policy thinktanks
  • Programme of work: balancing Idox corporate requirements with Divisional workflow and demand
  • Work closely with Business Unit marketing leads and divisional heads to identify and leverage positive stories and build volume of available, meaningful content and tools to publish.
  • Consider Idox brand management and how this should relate to this role and Group communications activities
  • Streamline plans to be as clear as possible and straightforward to execute.

INVESTOR RELATIONS

  • Manage Idox investor relations team, enabling them to sustain a positive longterm reputation with shareholders and the market, ensure high quality content for announcements and regulatory affairs
  • Leverage authoritative points of view across relevant topics, including company results,
Environmental Social and Governance topics ( ESG ), and mergers and acquisitions ( M&A )

  • Manage crisis communication activity (if any) and mitigate any risk to the company's reputation with a timely response, working to our Chief Legal and Corporate Officer and our Head of Legal services.

CORPORATE COMMUNICATIONS (INTERNAL)

  • Initiate comprehensive internal communications plan that engages employees and informs on company news, events, and initiatives, in the right way at the right time
  • Educate internal stakeholders to facilitate effective corporate messaging and listening reinforcing
Idox vision, culture, purpose and values, and those of our customers.

  • Coach senior leadership, divisional leads, marketing, sales, HR and employee networks, so that all align with the company's overall strategy and brand
  • Contribute ideas and content to change, culture and learning initiatives and recruitment communications
  • Drive postmerger communication activities to help with welcome and integration of new colleagues and eventrelated communications to customer audiences.

COMMUNICATIONS PERFORMANCE

  • Monitor and analyse industry trends, providing insights and recommendations to the SLT
  • Track and report on our communications work using metrics such as media coverage, website traffic, social media engagement, stakeholder satisfaction, and employee engagement
  • Regularly evaluate and adjust the strategy based on these metrics and other feedback
  • Manage external communications and PR agencies, drive media relations to provide value to Idox
  • Liaise with digital marketing, measure impact of new initiatives and upskill colleagues to an optimum level across the Marketing team.

To be successful, you should bring:

  • Demonstrable experience working on PR and communications campaigns, with clear results
  • Experience of working around frameworks and influencers in the Public Sector
  • Ability to set out policies and programmes
  • An understanding of how software and related services can improve the effectiveness of Public
Sector and other organisations

  • A consultative approach, able to influence others to support our goals
  • An ability to form strong and mutually beneficial business relationships, and facilitate positive media exposure
  • Evidence of continuous professional development in the communications field
  • Confidence in content creation and copy writing able to show examples of work
  • Good general knowledge of UK and international business landscape
  • Aptitude for technology and handson experience with marketing and communi

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