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Control Room Operator
2 weeks ago
Job description
JOB TITLE:
Control Room Operator (CCTV & Alarm)
DIRECTLY RESPONSIBLE TO:
Monitoring Station Shift Supervisor
DEPARTMENT:
Monitoring Station
HOURS:
4 on/4 off Night Shift including weekends/bank holidays etc.)
VACANCY DETAILS:
We are currently looking for an individual to join our established Monitoring Centre Team at PARFAS as a Control Room Operator.
While experience in a similar role, an SIA CCTV License and experience using Sentinel monitoring software would be beneficial, they are not essential as full training will be given.
Main Duties:
- Responding appropriately to CCTV, Intruder, Fire and Personal Attack alarms to ensure that client security is not comprised
- Liaising directly with the client base as well as emergency services and other agencies when required
- Accurately recording events and actions in relation to Incident and Fault reporting in preparation to be sent to the customer/police
- All of these duties are to be undertaken in accordance with the Company Employee Handbook, policies and procedures and the requirements of Client Service Level Agreements
Person Specification:
- Ability to work as part of a team
- Computer Literate (Word, Outlook, Excel etc.)
- Excellent communication skills
- Excellent telephone manner and customer service skills
- Must have a 5year checkable work history
Job Types:
Full-time, Permanent
Salary:
The base salary is £21,076 p.a. however, a bonus scheme relating to team results and performance is currently in place. Further details will be given at interview
Job Types:
Full-time, Permanent
Salary:
£21,076.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Onsite parking
- Wellness programme
Schedule:
- 12 hour shift
- Night shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Oldham: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have any experience with Sentinel monitoring software or other Alarm/CCTV monitoring software?
Experience:
- CCTV and/or
- Customer Service (Telephone or FacetoFace): 1 year (preferred)
Licence/Certification:
- SIA CCTV License (preferred)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Night shift
Work Location:
One location
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