Customer Service Representative

2 weeks ago


Epsom, Surrey, United Kingdom E Personnel Recruitment Full time
An excellent opportunity has arisen for a Customer Service Representative to join a fantastic team.

You will be providing efficient and effective administration and customer service to customers.

  • Based in Epsom
  • Monday-Friday, 8:30 5pm
  • Potential for hybrid working after training
  • Ability to earn extra money, on time and a half, is available

Benefits:

  • Scaled pension scheme up to 16%
  • 23 days holiday allowance rising to 27 with service
  • Parking permit for a local car park
  • Discretionary bonus based on company and individual performance
  • Social events
  • BUPA Medical Insurance
  • BUPA Cash plan
  • Professional study financial support
  • Life assurance 4x salary
  • Season ticket loan
  • Buy and sell holiday

The Role:

  • Answer the telephones, responding accurately and efficiently to enquiries
  • Undertake general daytoday administration duties such as payments, transfers, customer amendments
  • Contact customers regarding the products utilised to ensure suitability and encourage takeup of other related products
  • Maintaining an uptodate knowledge and understanding of all products provided by the company
  • Liaise with external suppliers and maintain business relationships
  • Daily, weekly and monthly reports as required
  • Prepare responses to customers as appropriate

Experience/Skills:

  • At least 5 GCSEs grade A-C
  • At least 1 years' experience of working in a call centre
  • Customer service experience
  • Administrative experience
  • IT proficient
  • Excellent written and verbal communication
  • Attention to detail
  • Ability to work under pressure
  • Able to work within a team
  • Flexible and adaptable

Please note:

The job title shown above may be different to local job titles used in our business and issued on any contract of employment.

In the meantime, please continue to search for similar vacancies on our website: e-

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