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Customer Service Representative
2 weeks ago
You will be providing efficient and effective administration and customer service to customers.
- Based in Epsom
- Monday-Friday, 8:30 5pm
- Potential for hybrid working after training
- Ability to earn extra money, on time and a half, is available
Benefits:
- Scaled pension scheme up to 16%
- 23 days holiday allowance rising to 27 with service
- Parking permit for a local car park
- Discretionary bonus based on company and individual performance
- Social events
- BUPA Medical Insurance
- BUPA Cash plan
- Professional study financial support
- Life assurance 4x salary
- Season ticket loan
- Buy and sell holiday
The Role:
- Answer the telephones, responding accurately and efficiently to enquiries
- Undertake general daytoday administration duties such as payments, transfers, customer amendments
- Contact customers regarding the products utilised to ensure suitability and encourage takeup of other related products
- Maintaining an uptodate knowledge and understanding of all products provided by the company
- Liaise with external suppliers and maintain business relationships
- Daily, weekly and monthly reports as required
- Prepare responses to customers as appropriate
Experience/Skills:
- At least 5 GCSEs grade A-C
- At least 1 years' experience of working in a call centre
- Customer service experience
- Administrative experience
- IT proficient
- Excellent written and verbal communication
- Attention to detail
- Ability to work under pressure
- Able to work within a team
- Flexible and adaptable
Please note:
The job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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