Service Delivery Manager

At The Advocacy Project, we pride ourselves on being a great place to work and put the people we support at thecentre of everything we do.

We provide independent advocacy for adults across Glasgow and East Renfrewshire. We are driven by our values,striving for excellence, and our aim is a fair society. We offer our staff a generous package of salary,pension, holidays, flexible working, induction, learning and development, and a wellbeing package.

Due to a restructure, we have an opportunity for a positive and motivated person with the skills to lead our servicedelivery team. As our service delivery manager, you will lead an innovative and dynamic team of advocacy workersto deliver one-to-one independent advocacy across our service.

An application form can be downloaded below.

Do you have the skills and motivation to be part of an innovative team of advocacy workers? At The Advocacy Project,we pride ourselves on being a great place to work and put the people we support at the centre of everything wedo.

We provide independent advocacy for adults across Glasgow and East Renfrewshire. We are driven by our values,striving for excellence, and our aim is a fair society. We offer our staff a generous package of salary,pension, holidays, flexible working, induction, learning and development, and a wellbeing package.

Advice Direct Scotland is Scotland's largest digital advice agency, with twenty years' experience in supporting thepeople of Scotland across a range of complex and challenging issues. We have developed a reputation as aninnovative, forward-thinking organisation, working with a diverse range of partners, including the ScottishGovernment.

We have an excellent opportunity for a Consumer Project Lead to join our team. This is the perfect opportunity towork in a role with clear career progression, with full support and training offered. Our collaborative,supportive environment gives you the chance to build solid relationships with senior leaders, peers and clientsalike. This is a place where you can thrive and grow

Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providingour customers with a high-quality service.

We are working to ensure that as many people as possible can benefit from high quality advice services when and wherethey need it.

We are one of only 30 estimated companies currently operating in the UK who offer a "4-Day Same-Pay"working week.

Purpose of Role

To aid the Director of Business Development and Policy in ensuring that the organisation is a leading brand withinScotland's consumer advice sector.

We also offer:

30.5 days annual leave (38 days pro rata)

Up to 8% employer pension contribution

Death in service insurance

Reward and benefit programmes such as car and bike schemes

• Edinburgh hub and partner local authority offices across Scotland. (Hybrid)

As The National Partnership Manager, you will report directly to the Head of Strategic Partnerships & BusinessDevelopment function for Scotland. You will manage a team of embedded Senior Project Officers working within thepartner national organisations and delivering in partnership with a broad range of local stakeholders to developand deliver local Active Travel Strategies, Visions and Plans.

You will work closely with colleagues to secure funding for our work, capturing and communicating the impacts ofbetter places for people. You will ensure our for everyone values – to strengthen diversity and inclusion acrossthe charity, whilst ensuring that a more systematic approach to the embedding of our 'for everyone' principlespermeates through our work.

You will advocate for sustainable transport across the region, and you will use that platform to influence localdecision makers, through engaging in policy and planning work, leading on communications, and contributing to acoordinated approach to business development opportunities in Scotland.

You will build and manage internal and external relationships with key people across governance tiers within nationalpartner organizations. You will work with internal and external partners to build the team's knowledge andcapacity around inclusive programme design and delivery. In this respect, working to ensure that our partnershipprogrammes are for everyone and do not have unintended consequences for disadvantaged population groups.

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.

About you

You should be an experienced leader, expert at developing and maintaining relationships at senior levels in a varietyof sectors e.g. National organizations, Local Authority, business and industry bodies. You should have linemanagement experience and substantial experience of project management, including budget management.

You must have the ability to communicate authoritatively and persuasively to a range of audiences, with demonstrableexperience of remote and face-to-face partnership development techniques.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, inparticular from under-represented groups.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewardingworking environment.

• 28 days' leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annualleave (pro-rata for part-time staff)
• 24/7 free, impartial and confidentialsupport service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle towork schemes
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched bySustrans
• Bike, computer and season ticket loans
• London WeightingAllowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City ofLondon)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

The ALLIANCE is excited to be recruiting a Discover Digital Development Officer.

'Discover Digital' is a project to raise awareness of digital tools which promote health and wellbeing. Its currentaims are enabling outreach and inclusion, promoting digital and health literacy, developing meaningfulsignposting and supporting the wider digital health and social care landscape.

The role of the Discover Digital Development Officer sits within the Digital Hub at the ALLIANCE. The main focus ofthe role will be to deliver the intended outcomes of the Discover Digital project. These are:

• Use service design approaches to develop and promote the Discover Digital Guide as a learningresource
• Development and provision of online and in-person Discover Digital workshops and the roadshowpackage, also using service design principles

The successful candidate for this role should have:

• Knowledge of the digital health and social care landscape in Scotland
• Knowledge and understanding ofservice design approaches
• Understanding of the issues affecting disabled people, people living with longterm conditions and unpaid carers
• Excellent interpersonal skills
• Excellent communicationskills
• Experience of partnership working
• Understanding of membership organisations/networks andan enthusiastic approach to involving, supporting and responding to stakeholders
• Understanding of thethird sector in Scotland
• Good understanding of data protection and how it relates to therole
• Experience of managing workload to deadlines
• Experience of websiteupdating
• Experience of using social media as an engagement tool
• Ability to work effectively aspart of a team and on own initiative
• Good organisationaland administrative skills

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days)
• 91 hours of public holidays (equivalent of 13 days) thatcan be taken flexibly
• Additional leave between Christmas and New Year
• Contributory pensionscheme
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work fromhome for part of the week
• Enhanced maternity and paternity pay
• Employee Assistance Programme
• Learning and development opportunities
• Corporate ratesfor gym membership
• Time of in lieu
• Cycle Scheme

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talkflexible working.

The ALLIANCE recognises that in real life, great people don't always 'tick all the boxes'. Even if you don't meetevery point on the job description, if this role and our organisation feels like a good fit for you, we stillwant to hear from you.