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Customer Service Coordinator
3 months ago
Major Recruitment are delighted to be recruiting for a market leading organisation in the Pershore area of Worcester who are seeking a Customer Service Coordinator to join their busy customer service team.
The role is a maternity cover of approximately 9-12 months.The role will be Monday to Friday 9am to 5.30pm.
You will be on call one in every four weeks which will be paid as an added bonus of £100 on top of your salary and overtime is available on weekends.
_Please note this role is office based in Pershore and IS NOT a remote working or hybrid role._
Duties and tasks will include:
- Processing customer call out requests
- Creating and coordinating site access permits
- Coordinating engineer and sub contractor jobs
- Processing engineer job sheets
- Ordering spare parts and coordinating delivery
- Service repair quotations and billing
- Managing engineer schedule
- Responding to customer queries
- Working in a busy telephone based environment
- Working with complex information
- Administrative experience
- Order processing
- Using a CRM