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Security Officer

3 months ago

Birmingham, Birmingham, United Kingdom OCS Group Full time

About The Role:


Our client, The NEC Group, has five renowned entertainment venues, the NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC.

Many of the venues have been re-launched and rebranded recently to notable acclaim.


The Arenas host events over 210 days a year and welcomes 700,000 to 1 million visitors to each venue, ranging from world-famous musicians like: Justin Bieber, Take That, The Who, & Championship sporting events like World Darts, World Athletics, Crufts and many more - Everyday is different.


Our teams support the NEC Group during event build-ups, live show days, breakdowns and much more ensuring a smooth and safe operation of all services.


As a Security Officer, you will play a key role in the team's delivery of security and have a firm focus on delivering high levels of customer service.


We are looking for professional, diligent & customer focused individuals to join our team and help create a memorable experience for every visitor and exhibitor who comes to any of the NEC Group venues.


Main Duties:

  • Acting as a first line support to employees and visitors to the site, providing a professional and friendly service
  • Investigate and report all allegations of loss, theft, criminal damage and other incidents
  • Fire, security and building systems monitoring
  • Managing crowd safety and queue management
  • Help ensure the safety of all residents, guests and staff at sites throughout your shift
  • Monitoring and maintaining the pedestrian flow at key areas inside and outside the arena
  • Be aware of and react to emergency situations as detailed in the Incident and Emergency Plans
  • Deterring antisocial behaviour, theft and criminal activity
To be successful in the role, you will need:

  • SIA Door Supervisor Licence is essential.
  • Experience of working within the security industry/environment is an advantage.
  • Exceptional customer service skills.
  • An enthusiastic, cando attitude.
  • Significant experience in a public facing, customer service role with the ability to deal with challenging situations
  • The ability to work on own initiative and as part of a team
  • Excellent timekeeping to ensure you arrive ready for preevent briefings, training and shift handovers.

About Us:


At OCS, we're a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do.

We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few.

Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues.

We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers.

This is what makes OCS a great place to work.