Customer Service Specialist

1 week ago

Leicester, Leicester, United Kingdom Aptean Full time
Overview

Customer Service Advisor

Are you ready for what's next, now? We're looking for a Customer Service Advisor for our office in Enderby, UK. The position is fulltime, working 1 day from home. You'll join an awesome team to support our growing customer base.

About the Role

As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service. Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of bookings and performance.

Utilize the inform system for monitoring operational activities. Report any non-compliance with agreed processes to customers and 3T Account Management. Report daily operational Key Performance Indicators (KPIs) both internally and externally. Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs). Handle Proof of Delivery (POD) requests. Efficiently manage the claim process. Respond promptly and professionally to customer queries. Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues. Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations. Generate accurate operational reports on a weekly and monthly basis. Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.

About you

To be ahead of the pack, you might have:

Prior experience in a customer service role within logistics or a similar field. Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated. Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively. Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally. IT Skills: Possesses excellent IT skills to navigate systems and tools effectively. Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." –TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base

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