Customer Service Advisor

1 week ago


Glenrothes, Fife, United Kingdom Fife Council Full time

Proposed Interview Date:
Week Commencing 26 February 2024


Closing Date:
Sunday 18 February 2024


Contract Type:
Permanent


Salary:
£23,633.23 to £25,829.49


Working Pattern: 36 hours per week

Location:
Contact Centre, Bankhead Central, Glenrothes


Job Details


The contact centre opening hours are Monday to Friday 8am to 6pm and you will be allocated shifts 4 weeks in advance between these hours.


You will earn a competitive salary of £23,633 to £25,829 and have access to a range of benefits including local and national discounts for supermarkets, restaurants, and retail.


A link to the role profile is included below where you will find more information about the job and the type of person we are looking for.


We are currently shaping our future workstyles and we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time once fully trained if this option is suitable for you.


The Person
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.


You should be able to use your own initiative, work independently and as part of a team, and have experience in prioritising your own workload and managing your time whilst having the ability to work under pressure in a fast-paced environment.


You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work, and change, with a positive, pro-active approach.


You must have the ability to use multiple IT systems and have excellent administrative skills, and have experience of responding quickly to changing demands and problem-solving skills.


Further Information
-
Role Profile:

- when preparing your supporting statement, review the role profile and think about how you meet the essential criteria
  • Role Profile
-
How We Work Matters:

  • Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
-
Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

-
Directorate Information:

  • Council Department Information


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