IT Support Engineer

1 week ago


Oxford, Oxfordshire, United Kingdom Adria Solutions Ltd Full time
IT Systems Engineer

Our growing client is currently looking for an IT Support Engineer, you will provide quality and professional post-sales services to our client's customers, predominantly in person at the customer site location.

The IT Support Engineer is based in the Fieldand will report to the regional Head of Systems Engineering. You will understand video technology at an advanced level, and be customer-focused and detail-oriented. You will offer value to our partners by providing outstanding support and industry-leadingprofessional service.

Responsibilities:

  • Perform onsite system deployment, audits, training, maintenance, and technical support
  • Configure systems to meet customers defined specification
  • Manage commissioning of largescale projects
  • Understand our customer's business, technical, and operational requirements and be able to match them to our client's value proposition
  • Provide onsite and offsite professional services to customers and act as a general contact between our client, its customers, and partners
  • Support the presales team in defining product and functional requirements based on customer feedback and help to articulate new product development work specific to the customer requirements
  • Provide technical expertise to Presales and Sales team for sales quotes & proposals

Experience:

  • Experience working with IP video systems
  • Relevant technical surveillance experience
  • Experience in providing technical solutions for enterprise customers
  • Excellent administration and troubleshooting knowledge of the various Windows operating system components (Active Directory, file sharing, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)Experience with Cloud technologies
  • Understanding of server virtualization conceptsUnderstanding of video streaming methodologies
  • Experience working with SQL databases
  • A clear understanding of TCP, IP, and UDP protocol stack
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
  • Proven technical training in software and/or IT verticals in a fastpaced environment

Benefits:

  • 5K Car Allowance
  • Paid Overtime


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