![Russell-Taylor Group](https://media.trabajo.org/img/noimg.jpg)
Customer Support Coordinator
1 week ago
Role:
Customer Support Coordinator
Location:
- Dudley (on site role)
**Type:
- ** Temporary contract for initial 12 week period
Russell Taylor Group have a great opportunity for a temporary Customer Support Coordinator to join our clients global testing company.
This role is based on site and they are very busy so there is potential that the 12 weeks could be extendeddepending on workload
.
The main responsibility of this role is to maximise sales opportunities through excellent communication skills with their customers who contact them through their sales inquiry website form and phone calls
- you will be the first point of contact for customers so first impressions are everything for this role
Other responsibilities
- Ask sales
- Pose technical questions if further clarity if needed for customer requirements. You need to be able to gather as much information as possible from the potential new customer.
- Assign incoming leads to the correct site location and laboratory.
- Use the CRM to record all activity, ensuring contact details are up to date and duplicates are removed and ensure that call logs are entered onto the system.
- Maintain relationships with sales and business teams and leaders.
- Be consistently up to date with the company's services and what they can offer.
- Log customer concerns and inform correct quality manager and provide a followup to ensure that there is a resolution for the concern.
What you need to have for the role?
- A couple of years' experience in sales, marketing, or customer service.
- Excellent communication and telephone manner
- Ability to read and interpret documents (this will include quotes/contract, marketing material and testing specifications).
- Ability to write routine reports and correspondence.
- Have good mathematical skills
- Excellent problem solver and ability to deal with conflict or complaints.
- Understand documented instruments
- Must have driving licence for this role due to location and up to 10% travel.
- Can deal with pressure and busy environment and working to deadlines.
- Excellent IT skills.
- Strong sales skills with ability to win new business and be able to determine their requirements.
Job Types:
Full-time, Temporary contract
Contract length: 3 months
Salary:
From £10.85 per hour
Benefits:
- Company events
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Dudley,
West Midlands:
reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
-
Customer Service
1 week ago
Dudley, Dudley, United Kingdom Tosca Full timeWe are revolutionizing the supply chain through sustainable solutions that protect perishable goods while serving planet Earth. Our vision is to help realize a future where all one-way packaging is converted to reusable containers. To support our business in the UK and Ireland, we are currently recruiting a Customer Service & Asset Manager to manage the...
-
Field Service Coordinator
1 week ago
Dudley, Dudley, United Kingdom nGeneration Limited Full timenGeneration are looking for an enthusiastic and personableField Service Co-Ordinatorto join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...
-
Field Service Coordinator
1 week ago
Dudley, Dudley, United Kingdom nGeneration Limited Full timenGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...
-
Logistics Coordinator
1 week ago
Dudley, Dudley, United Kingdom Tosca Services, LLC Full time_Do you want to work in a creative, fun, and exciting team atmosphere? Would you like to work for an established and international company with an excellent reputation? Are you passionate about environmentally sound products and practices? Are you ready to take your career to the next level?_Tosca, the largest pooler of returnable assets in North America,...
-
Lettings Coordinator
1 week ago
Dudley, Dudley, United Kingdom Trinity Personnel Full timeWe are looking to recruit an enthusiastic, dynamic, experienced Lettings coordinator to undertake Inventory work for an established, highly rated Independent Estate Agency in Dudley Ingoing inventories on a range of properties Mid Term Inspections and forced MTI's where necessary (being responsible for checking and installing Smoke and CO alarms often...
-
Independent Travel Training Coordinator
1 week ago
Dudley, Dudley, United Kingdom Spinwell Full timeRole: Independent Travel Training Coordinator REF 84959Contract Length: Until 31/12/24Location: DudleyIR35: InsidePay Rate to Intermediary: £137.49 per daySpinwell is recruiting for an Independent Travel Training Coordinator for an excellent opportunity within the public sector.RESPONSIBILITIES OF THE INDEPENDENT TRAVEL TRAINING COORDINATOR To work in...
-
Project Coordinator
1 week ago
Dudley, Dudley, United Kingdom Black Country Living Museum Full timeJob AdvertProject CoordinatorLocation: DudleySalary: £27,500 per annumHours: 37.5 hours per weekContract: 3 years fixed term contract (Until May 2026) Are you passionate about education? Do you thrive on organising exciting activities for young minds? If so, we have an exciting opportunity for you to play a pivotal role in the museum's Programme Development...
-
Patient Pathway Coordinator
1 week ago
Dudley, Dudley, United Kingdom Sandwell and West Birmingham NHS Trust Full timeWe are seeking 2 part time staff to provide support to the lung health check team. The post holders will ensure all patients are tracked and coordinated through their pathway challenging where necessary to ensure all targets are met and to be a point of contact for members of the lung health check MDT on a day to day basis to ensure continuity of...
-
Volunteer Branch Fundraising Coordinator
1 week ago
Dudley, Dudley, United Kingdom SSAFA Full timeCould you help to raise vital funds for SSAFA in your local area? You don't need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it's not essential.What is a Fundraising Coordinator?As Fundraising...
-
Family Support Worker
1 week ago
Dudley, Dudley, United Kingdom Novax Recruitment Full timeFamily Support WorkerDudleyContract£14 Umbrella P/HWe are currently looking for three family support workers to work in Dudley within the Children's Services. The postholder will carry out Early Help Assessment, Develop and implement high-quality Early Help Support Plans and work in partnership with families to ensure that they are provided with the right...
-
Dudley, Dudley, United Kingdom Change Grow Live Full timeOverview:We have an exciting volunteer opportunity based at Dudley Probation Office, supporting the Change Grow Live Dependency and Recovery team. We are looking for motivated people who have an understanding of the issues faced by the people we support. You'll be passionate about supporting people to change the direction of their lives, grow as individuals,...
-
Field Service Coordinator
1 week ago
Dudley, Dudley, United Kingdom nGeneration Limited Full timenGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...
-
Customer Service Apprentice
1 week ago
Dudley, Dudley, United Kingdom Specsavers Full timeCustomer Service ApprenticeshipStore: Specsavers DudleyHours: Full time to include Weekend working hoursSalary: £5.28 per hour / £10,296 a yearLots of progression opportunitiesAt Specsavers, we're always looking to the future- which is where people like you come in.Come and join the Dudley Specsavers world concept store. The state-of-the-art store has all...
-
Customer Service Apprentice
1 week ago
Dudley, Dudley, United Kingdom Specsavers Full timeCustomer Service ApprenticeshipStore: Specsavers DudleyHours: Full time to include Weekend working hoursSalary: £300 per week (paid monthly)Benefits: Bonus after specific training, Staff, Friends & Family discounts, Specsavers Perks programme - including discounts vouchers for online retailers, WeCare programme - offering medical help through GP's or...
-
Customer Liaison Office
1 week ago
Dudley, Dudley, United Kingdom Bridge of Hope Full timeOur client who is one of the largest FM providers in the UK are currently recruiting for a Customer Liaison Officer to join their team on Temp to Perm or permanent for the right person to be based on one of their clients sites in Birmingham, West Midlands.**- To provide consultation and support to residents prior to, during and after works to their...
-
Customer Success Manager
1 week ago
Dudley, Dudley, United Kingdom Utility People Full timeWe are excited to present an amazing job opportunity at an award-winning energy consultancy! We are currently seeking a Customer Success Manager - Net Zero to join our team. If you have previous experience as an Account Manager or in a customer-focused role within the energy industry, we would love to hear from you! Key responsibilities:Map, build and...
-
Customer Relations Manager
1 week ago
Dudley, Dudley, United Kingdom nGeneration Limited Full timeCompany Overview:nJoin nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.Position...
-
Customer Relations Manager
1 week ago
Dudley, Dudley, United Kingdom nGeneration Limited Full timeJob DescriptionCompany Overview:Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4...
-
Customer Relations Manager
1 week ago
Dudley, Dudley, United Kingdom nGeneration Limited Full time £32,000Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Position Overview: As a Customer...
-
Project Co-ordinator
1 week ago
Dudley, Dudley, United Kingdom MET Recruitment UK Ltd Full time**Project Co-OrdinatorFull Time - PermanentDudleyCompetitive Salary**Are you looking for the next step in your career?Are you passionate, driven and a team player?What's in it for you? Uncapped Bonus based on Partnership profitability. 8% Pension Scheme Life Assurance 25 days Holiday plus statutory bank holidays. Competitive SalaryWorking as a member of the...