Customer Support Coordinator

1 week ago


Dudley, Dudley, United Kingdom Russell-Taylor Group Full time

Role:

Customer Support Coordinator
Location:
-
Dudley (on site role)

**Type:
- ** Temporary contract for initial 12 week period


Russell Taylor Group have a great opportunity for a temporary Customer Support Coordinator to join our clients global testing company.

This role is based on site and they are very busy so there is potential that the 12 weeks could be extendeddepending on workload
.


The main responsibility of this role is to maximise sales opportunities through excellent communication skills with their customers who contact them through their sales inquiry website form and phone calls
- you will be the first point of contact for customers so first impressions are everything for this role

Other responsibilities

  • Ask sales
- minded questions to pre-quality incoming requests.

  • Pose technical questions if further clarity if needed for customer requirements. You need to be able to gather as much information as possible from the potential new customer.
  • Assign incoming leads to the correct site location and laboratory.
  • Use the CRM to record all activity, ensuring contact details are up to date and duplicates are removed and ensure that call logs are entered onto the system.
  • Maintain relationships with sales and business teams and leaders.
  • Be consistently up to date with the company's services and what they can offer.
  • Log customer concerns and inform correct quality manager and provide a followup to ensure that there is a resolution for the concern.

What you need to have for the role?

  • A couple of years' experience in sales, marketing, or customer service.
  • Excellent communication and telephone manner
  • Ability to read and interpret documents (this will include quotes/contract, marketing material and testing specifications).
  • Ability to write routine reports and correspondence.
  • Have good mathematical skills
  • Excellent problem solver and ability to deal with conflict or complaints.
  • Understand documented instruments
- reports or diagrams.

  • Must have driving licence for this role due to location and up to 10% travel.
  • Can deal with pressure and busy environment and working to deadlines.
  • Excellent IT skills.
  • Strong sales skills with ability to win new business and be able to determine their requirements.

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
From £10.85 per hour

Benefits:

  • Company events

Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Dudley,

West Midlands:
reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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