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Benefits Officer X 2 Posts

3 months ago


South Shields, South Tyneside, United Kingdom South Tyneside Council Full time
Benefits Officer x 2 Posts
(Hawthorne Building, Viking Industrial estate, Jarrow/Hybrid working)
£25,409 pa

Full - time (37hrs), Monday to Friday, flexible working scheme


We are looking for team players who are highly organised and self-motivated with a professional manner and the effective communication skills to work in the Revenues and Benefits Service as part of the Benefits team.

You will be required to promote and provide additional support to customers in the use of digital services. You will be deal with personal, telephone and written enquiries from customers and their representatives.


You will be responsible for completing tasks within required timescales and resolve any queries in a timely manner, in accordance with agreed policies and procedures.


A detailed knowledge of Housing Benefit/Council Tax Support, a working knowledge of Council Tax and experience assessing Housing Benefit claims is essential.

Experience of using Capita (Academy) Benefits system and Civica Workflow would be an advantage but not essential.

For an informal discussion please contact Tracey Fishwick, Benefits Team Leader on

Closing date:
Noon, Friday 20 January 2023.