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Retentions Coordinator

3 months ago

Kettering, Northamptonshire, United Kingdom Agenda Partnership Full time
Retention Co-ordinator
Kettering
£28,500 per annum

Agenda Partnership are recruiting for a Retention Co-ordinator to actively work within the retention team, supporting customers within their portfolio.

This person will be responsible for developing retention & loyalty programs, ensuring high quality customer service, and working with new and existing customer promotions.


Duties and Responsibilities:

  • Retain and develop customers
  • Look to resolve any complaints in a customer focused manner
  • Outbound and Inbound communication & initiatives relating specifically to retention activity and direct customer contact
  • Email communication with internal and external customers
  • Setting annual operating plan focussing on new subscriptions & cancels
  • Coordinate and implement retention strategies
  • Providing oversight of the portfolio through regular engagement with the senior leadership teams

The skills we are looking for:

  • Experience working within Retentions, Complaints Handling or Customer Services environment
  • Professional telephone manner
  • Excellent computer skills
  • Strong both written and verbally
  • Very good negotiation skills
  • Has excellent organizational skills and the ability to manage multiple tasks