Front Office Executive

2 weeks ago

Stevenage, Hertfordshire, United Kingdom Q1 Professional Services Full time

Role Overview

Role:
Resident Experience Associate

Reporting to:
Community Manager

Property:
Forge Yard, Stevenage

Work Pattern:15 hours over 3 days

Company Overview
At Cortland, you map the story of your success.

We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions.

As an innovative leader in Build to Rent (BTR) in the USA with over 80,000 apartments under management, our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence.

With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.


In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas and UK regional cities.

Currently, we have one development that is open in Watford, two more - one in Manchester and one in Birmingham - under construction and set to open in the next year, and more in the pipeline.


We are looking for superstar team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first.


Role Responsibilities


As Resident Experience Associate (REA) you will help the Community Manager oversee the operation of a multimillion pound, build to rent development.

Being the face of our brand and responsible for creating a community within the building by providing an unparalleled level of customer service.

You will take the lead on resident engagement, building rapport with our customers building compliance, and maintenance of site presence to support the needs of residents from a whole range of backgrounds.

The role will involve coordination of Resident Events and so much more This is a diverse and challenging role but if you have a passion for interaction and the drive to succeed.

You will be organised and agile in your approach so you can manage whatever is thrown your way.

Other key roles you include:
-
The Problem Solver_

  • Always ready to take charge and find solutions no matter how challenging the issue
  • Dynamic approach to problem solving, well organised and ability to work well under pressure
  • Proactive listener able to provide appropriate feedback and action any reasonable requests that may arise
-
The Rule Enforcer_

  • Go above and beyond for the residents but understand that rules are made for a reason and feel comfortable laying down the law when necessary
  • Handle difficult tasks with empathy but never shy away from a challenge
  • Understand building legislation and procedures so you can ensure residents and associates are kept safe and secure at all times
  • Complete regular onsite testing protocols and ensure these are accurately recorded for compliance
-
The Tour Guide_

  • Discover future residents' needs, show them around your community's amenity areas and show
apartments, and highlight all the benefits that will make them want to call your community home

  • Highlight your development's unique features and benefits and what sets it apart from the competition
  • Create added value by anticipating needs and addressing living concerns customers haven't even thought about yet

The Impact You Can Make

  • Residents are so happy in your community they will have no reason to leave
  • Associates, vendors, and residents always have the information they need because of your exceptional communication skills
  • You thrive in the fastpaced, challenging daytoday life of your community, where you are accountable for the success of your development's performance
  • The General Manager is so confident in your ability that they can relax knowing that you have everything under control outside of the traditional 9
  • You are highly motivated and know that people can always turn to you for inspiration on how to find solutions to any problem that arises

Your Building Blocks of Success

  • Excellent customer relations skills and plenty of energy and enthusiasm
  • Health and Safety conscious, and understand your role is key in keeping yourself and your residents safe
  • Communicate effectively with residents, vendors, and associates
  • Resourceful problem solver always up to the challenge
  • Highly organised with the ability to prioritise effectively and multitask
  • Impeccable recordkeeping and reporting skills
  • Tech savvy and computer literate

The Cortland Difference
At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall - from concept to completion, including investment management, design, build, and operations - while remaining entirely focused on del

  • Front of House Team Leader

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Old Post Office Full time

    Location: Old Post Office StevenageWe are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience.Can you- _Support, coach and mentor your team_- _Support the management team and work together to create and deliver your vision_- _Ensure standards and compliance are continuous in...

  • Executive Assistant

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    A great opportunity has risen at East and North NHS Trust as an Executive Assistant to provide comprehensive support to our Executive Team. If you have proven experience as an administrator and very good organisational skills, this role could be yours.This role includes diary management, handling correspondence and day-to-day requests into the office,...

  • Executive Assistant

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    Are you an innovative and experienced Executive Assistant, who is looking for the next step in their career? If so, East and North Herts NHS trust may have the role you have been looking for.The Trust is recruiting a part time (18.5 hours per week) Executive Assistant to provide comprehensive support our Executive Team. The role includes diary management,...

  • SEND Front Door Team Lead

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Hertfordshire County Council Full time

    HCC25819, Closing Date, 24-Jun-2024About the team Things are changing in SEND for Hertfordshire County Council. We are making SEND everyone's business. Do you want to make a positive impact and be part of that change? We're investing in our statutory SEND workforce. We're looking for professionals with some experience of leading a team, and a knowledge or...

  • Executive Assistant

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    Are you an innovative and experienced Executive Assistant, who is looking for the next step in their career? If so, East and North Herts NHS trust may have the role you have been looking for.The Trust is recruiting a full time Executive Assistant to provide comprehensive support our Executive Team.The role includes diary management, handling correspondence...

  • Executive Assistant

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom NHS Professionals Full time

    Job Title: Executive AssistantTrust Location: East and North Hertfordshire NHS TrustWorking pattern: 37.5hrs per week 9-5 Monday-FridayBand: 5 £13.84 per hourJob Description: Understanding the Executive Director's short, medium- and long-term priorities and assist in shaping the agenda accordingly. Receive and action all correspondence and enquiries into...

  • Executive PA

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom The Wine Society Full time

    This role is to provide PA support to the Chair and the Chief Executive of The Wine Society.In addition to provide support for the Executive Team, Committee and the Legal Team.Training will be provided to the successful candidate to develop the skills associated with the Company Secretary role.This is a permanent job share role. Hours are part-time – 20...

  • Security Officer

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom TSS (Total Security Services) Ltd Full time

    TSS have exciting new career opportunities for Security Officers, working alongside our client Tesco.With growth opportunities and a speedy onboarding process, TSS is a perfect fit for starting or progressing your security careerMust have Front Line SIA LicenceFull and Part-time hours available. Must be available for weekend work.Benefits: Competitive Salary...

  • Executive Assistant

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    Are you an innovative and experienced Executive Assistant, who is looking for the next step in their career? If so, East and North Herts NHS trust may have the role you have been looking for.The Trust is recruiting a full time Executive Assistant to provide comprehensive support our Executive Team. The role includes diary management, handling correspondence...

  • Executive Assistant

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    Are you an innovative and experienced Executive Assistant, who is looking for the next step in their career? If so, East and North Herts NHS trust may have the role you have been looking for.The Trust is recruiting a full time Executive Assistant to provide comprehensive support our Executive Team. The role includes diary management, handling correspondence...

  • Internal Sales Executive

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Penguin Recruitment Ltd Full time

    Internal Sales Executive - Up to £ OTE + BenefitsStevenage area.Specialist Consultancy focussing on the refurb of IT Technology are looking to add to their sales team and currently require an Internal Sales Executive to work with a range of new customers identifying business opportunities where our client can purchaseold IT kit and through broker partners...

  • Commercial Account Executive

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom CKB Recruitment Ltd Full time

    We have a super opportunity here for an experienced commercial insurance professional to join a market leading broker, as an Account Executive. They are looking for someone already in a similar role, as there is a med mal book to inherit, made up of several long-standing clients, that sits at circa £120k income. As such you will be tasked with managing...

  • Executive Assistant

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom NHS Professionals Full time

    Job Title: Executive AssistantTrust Location: East and North Hertfordshire NHS TrustWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the East and North Hertfordshire NHS Trust would love to hear from youAbout the TrustEast and North Hertfordshire NHS Trust provide services to the local...

  • Sales Support Executive

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Hope & Glory Full time

    As part of the company's growth and expansion, the company is looking to appoint a Sales Support Executive to support the commercial growth of the business. This individual will be critical members of the UK business, with the responsibility for delivering the passion, commitment and commercial focus required to meet our business ambitions and objectives,...

  • Community Care Officer

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Hertfordshire CC Full time

    Advert Information Job Title**: Community Care OfficerLocation: StevenageStarting Salary:£27,344 with the opportunity to progress to a maximum of £30,151 (pro rata for part-time)Hours: 37 per weekContract: PermanentDiversity:We are an inclusive employer and value a diverse workforceAre you looking for an exciting new challenge? We are looking for 2 x...

  • Office Data Controller

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Yolk Recruitment Ltd Full time

    Yolk Recruitment are recruiting for an MRP Controller to join our client within the defence industry over in Stevenage on an initial 12 month contract. Role responsibilities Responsible for the management and co-ordination of all planning related activities to deliver the Manufacturing Planning Schedule (MPS) to time, cost and quality.With the following...

  • Client Experience Executive

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom CareShield Ltd Full time

    About UsFor over 15 years, CareShield has been the market leader in providing innovative technology driven workforce development solutions. We are more than just a training company, we provide the total solution to our customers streamlining their administration and developing their staff.About the RoleWe are seeking a Part Time Client Experience Executive...

  • Export Contract Officer

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom MBDA Full time

    MBDA - Exciting Opportunity as a Project Officer in Export Contract Management TeamAbout the Company: MBDA is a leading organization in the defense sector, playing a crucial role in supporting Armed Forces globally and collaborating with governments to safeguard our freedom.Salary: Circa £40K depending on experienceWhat's on offer:Company bonus of up to...

  • Enterprise & Skills Partnership Officer

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Stevenage Borough Council Full time

    Job Ref013589FunctionHousing and NeighbourhoodsSalary£34,834 to £38,223 pa - pro rata for hours workedStatusFull TimeTypeFixed Term ContractHours37Enterprise and Skills Partnership OfficerMore details:JOB TITLE Enterprise & Skills Partnership OfficerPOST NUMBER 013589WEEKLY WORKING HOURS 37SALARY RANGE £34,834 to £38,223 pa - pro rata for hours...

  • Fines Officer- Admin, Stevenage

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Brook Street Full time

    We have an exciting new job opportunity for an Admin Officer to join one of our Government clients in Stevenage This is a full-time temporary role for an ongoing 6 months with a view to extending the contract further.The responsibilities of the role will include: Court Clerking which will be a mixture of facetoface hearings and also via Microsoft teams....