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Maintenance Controller
3 months ago
If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant We will retain your CV on our database and make contact as and when suitable vacancies arise.
Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Vacancy - Workshop Controller - Pendle AreaOur client one the best motor trade employers in the North West, is looking to recruit an experienced Workshop Controller at their franchised car dealership in the BB postcode area.
Mon - Fri - 8.To identify training and development needs of all team members, and deliver suitable coaching to maximize the understanding and delivery of a first-class customer experience.
- To ensure workshop productivity, efficiency and utilisation is maximized by the correct and timely allocation of work
- To ensure that a robust quality management system exists within the workshop, and that this is used to improve quality of work, and thereby reduce return visits to the workshop.
- To allocate work to the technicians in the most appropriate manner, taking into account priorities and the skills of the individual technicians.
- To supervise the activities of the technicians, carrying out day to day discipline as required and maintaining high standards of work quality and output. This includes ensuring that all technicians consistently use both external and internal vehicle protection in accordance with Brand standards, and that they fully understand and embrace the concept of excellent customer service.
- To actively coach technicians in order to fully utilise their expertise and knowledge to reduce first time fix, and improve workshop skill level.
- To ensure technicians receive training either on the job or at the manufacturer's premises as required, meeting the needs of the business.
- To price up and gain authority for additional work identified during repairs by technicians as per the manufacturer's requirements.
- To be responsible for the standards of appearance, safety and discipline, and work within the workshop and to ensure the workshop is kept clean and tidy and is a safe working environment.
- To be responsible for the Quality Check programme as detailed in the Aftersales Checklist, and to use this system to both identify and drive improvements in repair quality.
- To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018.
- To follow all company policies and procedures as per the employee handbook.
- Pension scheme
- 22 days paid annual leave + bank holidays
- Birthday off after 3 years service.
- Uniform provided
- Reduced workshop / MOT rates
- Staff Referral scheme
- Parts Apprentice 1
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999.
If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant We will retain your CV on our database and make contact as and when suitable vacancies arise.
Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Workshop, STM, Controller, Technician, Service Advisor #J-18808-Ljbffr