Current jobs related to Customer Care Coordinator - St Asaph, Denbighshire - Castle Green Homes

  • Residential Property

    2 days ago

    St Asaph, Wales, Denbighshire, United Kingdom K & C Construction Ltd Full time

    K&C Construction LtdPermanent 36 Hours per week Monday - Friday Competitive Salary: £23K - £26KClosing Date: 16/10/2024We are looking for a meticulous and organised individual with a passion for property management and customer service. We are a leading construction company with an expanding rental portfolio, and we’re looking for a Residential Property...

  • Design Coordinator

    1 week ago

    St Asaph, Denbighshire, United Kingdom K & C Construction Ltd Full time

    Technical Design CoordinatorWe are seeking a skilled Technical Design Coordinator to join our team at K&C Construction Ltd. As a key member of our project team, you will play a crucial role in ensuring the successful completion of projects.Key Responsibilities:Assist the project team in resolving design and construction issues.Coordinate planning conditions...

  • Design Coordinator

    7 days ago

    St Asaph, Denbighshire, United Kingdom K & C Construction Ltd Full time

    Technical Design CoordinatorWe are seeking a skilled Technical Design Coordinator to join our team at K&C Construction Ltd. As a key member of our project team, you will play a crucial role in ensuring the successful completion of projects.Key Responsibilities:Assist the project team in resolving design and construction issues.Coordinate planning conditions...

  • Patient Care Specialist

    4 weeks ago

    St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full time

    Are you a compassionate and dedicated individual with a passion for helping others? Do you thrive in fast-paced environments where every interaction matters? The Welsh Ambulance Services NHS Trust is seeking highly motivated individuals to join our team as Patient Care Specialists. In this vital role, you will be the first point of contact for individuals...

  • Residential Property Coordinator

    6 days ago

    St Asaph, Denbighshire, United Kingdom K & C Construction Ltd Full time

    Residential Property CoordinatorWe are seeking a meticulous and organized individual to join our dynamic team at K&C Construction Ltd as a Residential Property Coordinator. This role involves overseeing a diverse portfolio of residential properties, ensuring they are well-maintained and compliant with regulations.Key Responsibilities:Provide exceptional...

  • Residential Property Coordinator

    6 days ago

    St Asaph, Denbighshire, United Kingdom K & C Construction Ltd Full time

    Residential Property CoordinatorWe are seeking a meticulous and organized individual to join our dynamic team at K&C Construction Ltd as a Residential Property Coordinator. This role involves overseeing a diverse portfolio of residential properties, ensuring they are well-maintained and compliant with regulations.Key Responsibilities:Provide exceptional...

  • Palliative Care Assistant

    1 month ago

    St Asaph, Denbighshire, United Kingdom St Kentigern Hospice Full time

    Position Overview We are seeking a compassionate Palliative Care Assistant who is committed to providing exceptional support in end-of-life care. The ideal candidate will demonstrate outstanding standards of care and possess excellent communication abilities. You will be empathetic, nurturing, and attentive to the small details that significantly impact our...

  • Financial Order Coordinator

    3 weeks ago

    St Asaph, Denbighshire, United Kingdom GreenThumb Full time

    Job Title: Apprentice Credit ControllerJob Summary:We are seeking a highly skilled and motivated individual to join our finance team as an Apprentice Credit Controller. As a key member of our team, you will be responsible for managing the end-to-end order to cash process, ensuring timely collection of trade receivables, and maintaining accurate customer...

  • Customer Service Representative

    4 days ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator OpportunityWe are seeking a skilled Client Administrator to join our team at Artemis Recruitment Consultants Ltd. This role will involve working closely with Financial Advisers to prepare recommendations and suitability reports, as well as maintaining client records and data entry.Key Responsibilities:Liaise with third-party providers...

  • Customer Service Representative

    4 days ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator OpportunityWe are seeking a skilled Client Administrator to join our team at Artemis Recruitment Consultants Ltd. This role will involve working closely with Financial Advisers to prepare recommendations and suitability reports, as well as maintaining client records and data entry.Key Responsibilities:Liaise with third-party providers...

  • Customer Service Representative

    2 days ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator OpportunityWe are seeking a skilled Client Administrator to join our team at Artemis Recruitment Consultants Ltd. This role will involve working closely with Financial Advisers to prepare recommendations and suitability reports, as well as maintaining client records and data entry.Key Responsibilities:Liaise with third-party providers...

  • Customer Service Representative

    2 days ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator OpportunityWe are seeking a skilled Client Administrator to join our team at Artemis Recruitment Consultants Ltd. This role will involve working closely with Financial Advisers to prepare recommendations and suitability reports, as well as maintaining client records and data entry.Key Responsibilities:Liaise with third-party providers...

  • Customer Service Representative

    12 hours ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator OpportunityWe are seeking a skilled Client Administrator to join our team at Artemis Recruitment Consultants Ltd. This role will involve working closely with Financial Advisers and other colleagues to assist in preparing recommendations and producing suitability reports.Key Responsibilities:Liaise with third-party providers and navigate...

  • Customer Service Representative

    8 hours ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator OpportunityWe are seeking a skilled Client Administrator to join our team at Artemis Recruitment Consultants Ltd. This role will involve working closely with Financial Advisers and other colleagues to assist in preparing recommendations and producing suitability reports.Key Responsibilities:Liaise with third-party providers and navigate...

  • Customer Service Representative

    3 weeks ago

    St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full time

    About the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler at the Welsh Ambulance NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients and the public, answering calls and responding to queries in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full time

    About the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler at the Welsh Ambulance NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients and the public, answering calls and responding to queries in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator - Financial ServicesArtemis Recruitment Consultants Ltd is seeking a skilled Client Administrator to join their team. As a Client Administrator, you will work closely with Financial Advisers and other colleagues to provide exceptional client service and support.Liaise with third-party providers and navigate software platforms to ensure...

  • Customer Service Representative

    2 weeks ago

    St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Client Administrator - Financial ServicesArtemis Recruitment Consultants Ltd is seeking a skilled Client Administrator to join their team. As a Client Administrator, you will work closely with Financial Advisers and other colleagues to provide exceptional client service and support.Liaise with third-party providers and navigate software platforms to ensure...

  • Residential Property Manager

    3 days ago

    St Asaph, Denbighshire, United Kingdom K & C Construction Ltd Full time

    Residential Property / Customer Care CoordinatorWe are seeking a meticulous and organized individual with a passion for property management and customer service to join our dynamic team in North Wales.Key Responsibilities:Provide exceptional support to homeowners and tenants, addressing enquiries, concerns, and maintenance requests promptly and...

  • Residential Property Manager

    3 days ago

    St Asaph, Denbighshire, United Kingdom K & C Construction Ltd Full time

    Residential Property / Customer Care CoordinatorWe are seeking a meticulous and organized individual with a passion for property management and customer service to join our dynamic team in North Wales.Key Responsibilities:Provide exceptional support to homeowners and tenants, addressing enquiries, concerns, and maintenance requests promptly and...

Customer Care Coordinator

3 months ago

St Asaph, Denbighshire, United Kingdom Castle Green Homes Full time

Job Specification:
Customer Care Coordinator

Position:
Customer Care Coordinator


As a Customer Care Coordinator at Castle Green Homes, you will play a vital role in ensuring the seamless management of the Willow portal and providing outstanding support to the Customer Care team.

Your primary responsibilities will revolve around responding to customer repair requests and inquiries promptly, contributing to enhancing the overall customer journey and maintaining the company's high NHBC rating.

Additionally, you will be involved in developing reporting systems to identify customer issues and complaints' root causes, as well as coordinating appointments and communication with various stakeholders.


Key Responsibilities:

Willow Portal Management:

Handle customer repair requests and communications via the Willow portal, ensuring timely responses and resolutions to meet or exceed customer expectations.


Administrative Support:
Provide administrative assistance to the Customer Care team, maintaining accurate records, managing documentation, and handling day-to-day operational tasks.

Customer Service Improvement:

Actively contribute to enhancing the overall service delivery to customers by identifying areas for improvement in the customer journey and proposing actionable solutions.


NHBC Survey Management:

Promote and actively contribute to the management of NHBC 8-week and 9-month surveys to maintain Castle Green Homes' 5-star rating.


Develop and maintain reporting systems to analyse customer issues and complaints, extracting valuable insights to be shared with the Senior Management team.


Appointment Scheduling:
Efficiently schedule appointments between customers, Castle Green Technicians, and external contractors/suppliers, ensuring optimal coordination and communication.

Interdepartmental Liaison:
Collaborate with other departments and external partners and stakeholders when necessary to facilitate smooth operations and customer support.

Reception Support:

As required, assist with main Reception duties on an ad hoc basis, such as providing cover during periods of absence.


Adaptability:

Demonstrate the ability to handle multiple tasks and prioritise workloads effectively to meet deadlines and maintain excellent customer service standards.


Required Skills:

  • 2 years' experience in the housebuilding industry

Prioritisation:
Strong ability to prioritise and organize workloads efficiently, ensuring timely resolution of customer queries and issues.

Communication Skills:
Excellent telephone manners and written communication skills to interact with customers and stakeholders professionally.

Team Player:
Capable of working effectively as part of a team, collaborating with colleagues to achieve common goals.

Initiative:
Able to work independently and unsupervised, managing your own schedule and taking the initiative to handle tasks effectively.

Salary:

Up to £26,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

St Asaph

Education:

  • A-Level or equivalent (preferred)

Work Location:

  • In person

Job Types:
Full-time, Permanent

Salary:

Up to £26,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • St

Asaph:
reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

Housebuilding Industry: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person