Dentsply Sirona

2 weeks ago

Weybridge, Surrey, United Kingdom LMP Group Full time

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.


We are currently ranked 1st in the "Rate My Apprenticeship" Central & Greater London Employers Award and 19th in the list of Top 100 Employers Inspire ATA Ltd.

is social enterprise set up to make a difference. We specialise in working with a wide range of clients (nationwide) that want to take on excellent Apprentices.

Our vision is "to inspire ambition " and this is something that is totally embedded in all that we do.

What will the apprentice be doing?

  • Processing customer orders and returns
  • Assist Education or warehouse with tasks on an adhoc basis
  • Liaise with marketing, finance, education and warehouse regarding queries, stock and requests
  • Identify sales opportunities and action where necessary
  • Ensure customers account notes are up to date on CRM system
  • Handling customer complaints
  • Treat customers as individuals to provide a personalised customer service experience
What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner level 2 (Standard)
  • Functional Skills if required
  • Knowledge, skills and behaviours
  • End Point Assessment
  • Training in workplace, 20% off the job training


 Apprenticeship standard
  • Customer service practitioner
What is the expected career progression after this apprenticeship?

  • This is an great opportunity for the applicant to gain excellent Customer Service experience in a live working environment.
Desired skills and personal qualities

  • Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working

Benefits

  • Eligible for an NUS card for discounts in shops and restaurants
  • Eligible for an apprenticeship oyster card
  • Earn while you learn.
  • No debt
  • Automatic rise in pay after 1 year
  • Remote learning
  • Prizes and vouchers to be won (apprentice of the month)
  • Secure a job with little or no experience
  • Paid twice a month

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