![LAMBTON CLOTHING COMPANY LTD](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
Company description
Lambton Clothing Company Limited a TRADE ONLY business focused on the tailoring and supply of custom/made to measure/bespoke and small order ready to wear (off the rack) tailoring and shirts.
From the second the order is placed, right through to delivery and beyond, we are specialists in providing our UK and International clients in the traditional tailoring, retail and visiting trade with an out-sourced solution to customised garments.
All garments are individually cut and machines or hand tailored to an agreed quality and specification using our customers private/own label.
Job description
An exciting opportunity has arisen to join our Customer Service Team here in Bramley, Leeds. Your role will be to support and share the workload as one of our Customer Services representatives.
Your duties will include:
- Maintaining customer focus throughout the day.
- Assisting with order entry for some customers.
- Handling and resolving customer queries/complaints within the specified time frame.
- Answering and transferring calls to the relevant departments.
- Communicating with internal departments to ensure garments are processed and despatched efficiently.
- Monitoring factory reports to ensure deadlines are met.
- Processing customer comments on our tailormade computer system (TOPS).
- Ensuring alterations are processed and returned to the customer within the specified time frame.
Essential criteria:
- Ability to work in a fastpaced highpressure environment
- Excellent communication skills, professional phone manner, ability to establish rapport and maintain effective relationships with customers, quickly gaining their trust and respect
- Ability to manage and work within a team or multiple mixed teams concurrently
- Multitasking and organisational skills
- Experience with Microsoft packages, specifically Outlook and Excel
- Integrity and calmness under pressure
- Keen focus on accuracy and attention to detail
- Good commercial acumen and allround business awareness
DESIRED SKILLS AND ABILITIES
Desirable Qualifications/Experience/Key Skills:
- Previous customer service experience is desirable but not essential as full training will be provided
- Ability to bring new ideas to implement more efficient processes
Desirable qualifications
- Business and/or Customer Services
- Good understanding and working knowledge of the Manufacturing Industry
Benefits:
- Free onsite parking
- Discretionary business performance Christmas bonus.
- Competitive salary
- Working hours are 8:30 to 5pm, Monday to Friday
- 23 Days holiday a year plus 8 Statutory Holidays
- 5% matched pension
Job Types:
Full-time, Permanent
Part-time hours: 40 per week
Salary:
From £23,000.00 per year
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
CS/Lambton/RA/5
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