Customer Representative

6 days ago


Leeds, Leeds, United Kingdom Amberlodge Limited Full time
Join our team as a Customer Representative, where you will be a vital part of our customer service operations. As a Customer Representative, you will engage with clients, handle inquiries, and contribute to ensuring exceptional customer satisfaction.

This role offers an exciting opportunity to interact with a diverse customer base and showcase your communication skills in a dynamic environment.


Duties:

  • Provide outstanding customer service by greeting and assisting clients in a courteous and professional manner
  • Effectively communicate product information and services to customers to meet their needs
  • Utilize data entry skills to accurately input customer information and process orders
  • Employ phone etiquette when addressing customer concerns or assisting with inquiries
  • Implement upselling techniques to enhance sales opportunities and maximize customer value

Requirements:

  • Strong communication skills to interact effectively with customers and team members
  • Ability to analyze customer needs and provide appropriate solutions
  • Data entry skills for accurate record keeping and order processing
  • Phone etiquette and multitasking abilities in a fastpaced customer service setting
  • Upselling experience is a plus

Pay:
From £23,803.00 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time
  • Transport links

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 30/06/2024

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