Pension Wise Guidance Specialist

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Talent Solutions Full time
Pension Wise Guidance Specialist
FTC until 31st March 2024
North Tyneside

  • Hybrid Working
£27,330 (pro-rata)
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice provides appointments both face to face and via telephone.

You'll be part of a service that has helped over 375,000 people in the past 7 years, offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them.

In providing this necessaryand impartial service you'll see positive and rewarding results for the people you help.

We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.

You'll be expected to supply accurate and relevant information and guidance on pension options and choices.

You'll need to have a good foundation knowledge of pension law and practice, as well as a thorough understanding of a broad range of pension arrangements.

Some of the key accountabilities of the Pension Wise Guidance Specialist:

  • Provide pension and retirement information and guidance to members of the public, in line with the defined Pension Wise Service, through a medium of different channels.
  • Help consumers to understand the full implications of their pension choices.
  • Raise consumer awareness of pension scams and fraudulent activity, encouraging consumers to report any issues to the relevant authorities.
  • Provide timely and accurate follow up information that adds value to the consumer and is clear and easy to understand.
  • Contribute towards shared best practice within the individual local office and across the local Citizens Advice (LCA) network.
  • Ensure that all work conforms to the Pension Wise quality standards, including undertaking peer to peer observations for quality assurance purposes, where applicable.
  • Ensure that all required management information is both captured and reported on a timely basis.
  • Complete training, continuous professional development and other requirements to gain and maintain accreditation.
It is essential for the Pension Wise Guidance Specialist to demonstrate the following skills and experience:

  • Solid foundation knowledge of pensions' law and practice across a broad range of pension arrangements; occupational, personal and state pension.
  • Also, an understanding and appreciation of wider retirement issues.
  • The ability to build a rapport and communicate confidently, empathetically and professionally.
  • Ability to translate complex ideas and topics into clear, concise and engaging content that the general public are able to understand.
  • Proven ability to work on own initiative to monitor and maintain own standards and meet service delivery targets.
  • A commitment to ongoing personal and professional development.
  • Full training, supervision and support is provided.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Salary: £33,966 to £36,024 with progression to £44,263 per annumNewcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 20 June 2024The RoleThe Student Success Unit is...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Company description:We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.Job description:The RoleThe Student Success Unit...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Company description:We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.Job description:The RoleThe Student Success Unit...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    The Role The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students can have a good quality University experience. As part of Student Success, the Careers Service supports all students and recent graduates towards a positive graduate outcome. The role is part...

  • Network Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full time

    Network Specialist/Network Engineer/Newcastle/Permanent/HybridYour new companyHays Technology are recruiting a Network Specialist to join a large and expanding public sector organisation based in the North-East. You will be joining an experienced Network team and reporting to the Network Manager.Your new roleAs a Network Specialist you will be responsible...

  • Pensions Solicitor

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BCL Legal Full time

    PENSIONS SOLICITOR - NEWCASTLETHE FIRM Well regarded national practice Specialists in traditional practice areasTHE ROLE You will be joining a highly regarded team known as the team of choice for trustees You will be advising scheme employers as well as working in the field of public sector pensions The team are uniquely placed to support clients operating...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom XPS Pensions Group Full time

    Contractual hours36.25BasisFull timeJob category/type XPS AdministrationDate posted03/06/2024Job referenceREQ002358Pensions Administrator:HybridFull TimePermanentAssociate LevelNewcastleXPS Pensions Group is a multi-award winning and leading independent pensions consulting and administration business. At XPS, our vision is to create a vibrant place to work...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BW Medical Accountants Ltd Full time

    Recognised as one of the leading niche Healthcare Accountancy Practices in the UK, it's a really exciting time to be joining BW Medical Accountants. If you're from an administrative background but also technically skilled with a genuine desire to make a difference and want to be part of our future success this could be the role for you.NHS PENSIONS...

  • Sourcing Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LANCESOFT LTD Full time

    We have an immediate opportunity for " Sourcing Specialist - Buying/Procurement " with our client.Job Role: Sourcing Specialist - Buying/ProcurementJob Duration: 12 Month ContractJob Location: Newcastle UKDescription: The Procurement Specialist will support Procurement Lead executing Procurement Priorities in line with business goals and initiatives...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom PARKDEAN RESORTS LIMITED Full time

    Digital Learning Specialist - Learning & DevelopmentA motivated and dynamic individual with a passion for supporting team members and managers to learn and professionally develop through effective and engaging learning programmes.The Digital Learning Specialist role supports the Head of People and People Development Manager, to provide solutions through the...

  • Payroll Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leica Biosystems Full time

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.Our associates know...

  • Nurse specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    A fantastic opportunity for a passionate, motivated and resilient paediatric nurse to join a team of Nurse specialists caring for children and young people who have experienced acute and none recent sexual abuse. You will use all your current paediatric nursing skills to support forensic paediatricians in carrying out acute medical assessments, whilst...

  • Category Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Michael Page (UK) Full time

    About Our Client The organisation is a renowned educational institution based in Newcastle Upon Tyne, recognised for its commitment to research and development in various fields. With a substantial workforce and a diverse range of departments, it has a significant impact on the local economy and fosters a culture of continuous learning and innovation. ...

  • Payroll Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Danaher Full time

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.Our associates know...

  • Senior Pension Lead

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time £29,605 - £30,487

    Press Tab to Move to Skip to Content Link Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Are you an experienced Team Leader with excellent people management skills? Are you...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom JSS Search Full time

    Payroll & Benefits Specialist - 12 Month FTC - Hybrid Working - £45,000 + Fantastic Benefits We are working with a well established Financial Services business that are seeking a Compensation & Benefits Specialist to join them on an initial 12 Month Fixed Term Contract. This could also be suited for someone who has exposure in Payroll & Benefits and is...

  • Data & Exams Officer

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full time

    Data and Exams Officer required for Newcastle SchoolYour new schoolYour new jobYou will be expected to provide an effective and efficient data management service to stakeholders across all areas of the academy, and be able to manage processing of all external and internal examination procedures to ensure the smooth running of all examinations,controlled...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom U.S. Bank National Association Full time

    A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and...

  • Nurse Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our innovative Transitional Care (TC) team. This will be a fixed term contract of 9 months to cover maternity leave full time hours only. This new service offers 24/7 transitional care for parents and their babies, promoting family integrated care, until they are well enough for discharge. We are looking for nurses...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom U.S. Bank National Association Full time

    A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and...