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Service Quality Specialist
3 months ago
A fantastic opportunity to join a leading technology company in a brand new role as a Service Quality Specialist responsible for defining, measuring, and enhancing quality standards in after-sales service.
Bringing your expertise to the table, the Service Quality Specialist will play a pivotal role in establishing a quality framework to drive business growth and ensure a top-notch after-sales service experience.
If you have a background in managing quality systems and monitoring supplier performance, then we have an exciting EMEA-wide role waiting for you, accompanied by a competitive benefits package.
Key Responsibilities of the Service Quality Specialist:
- Define and implement quality metrics across the after-sales service operation.
- Drive continuous improvement and ensure process consistency by engaging stakeholders and partners.
- Take charge of resolving quality issues, utilizing proven methodologies to identify root causes and implement corrective actions.
- Conduct annual audits to ensure adherence to procedures and policies by service partners.
- Collaborate with product and after-sales teams to address any product quality concerns.
Required Skills & Experience of the Service Quality Specialist:
- Ability to analyze data to spot quality trends and support decision-making (Salesforce experience preferred).
- Prior experience in process or product quality management.
- Demonstrated ability to manage supplier quality through a collaborative approach.
- Educational background in Electronics, Production, or Business Management.
- Secondary school qualifications in English, Maths, Science, and two other subjects.
- Willingness to travel within EMEA, proficiency in MS Office.
Desirable Skills & Experience of the Service Quality Specialist:
- Proficiency in additional languages.
- Hybrid working model: 3 days in the office, flexible start time (between 8-10am), 2 days WFH, 35-hour workweek.
- Base salary of £60,000 plus a 21% quarterly bonus scheme, primarily dependent on performance, total salary of £72,600.
- Benefits include provided lunch and breakfast, pension, benefits portal, 25 days of holiday, free parking, life cover, medical insurance, permanent health insurance, tuition reimbursement, and pet-friendly workplace.
