![East London NHS Foundation Trust](https://media.trabajo.org/img/noimg.jpg)
QA Operations and Programme Lead
2 weeks ago
- PRINCE2 / Agile Practitioner project management
- Excellent information management skills
- Patient Experience Feedback
- Internal CQC readiness
- Service User Led Accreditation
- Trust wide Clinical Audit
- Implementation of NICE Guidance
- Executive Walkrounds
- To manage workload, output, and staff within the QA operational sub-team
- To be responsible for the management and delivery of all the department's operational functions
- To oversee the delivery of all internal and external events and oversee the communications strategy
- Toprovideadvice to staffat all levels in theorganisationon the activities of the QA department
- Toprovide logistical advice, support, and oversight for all activities in the QA programme
- Topromoteandsupportstorytellingas a vehicle to share and learn from best practice
- To prepare information reports in different formats for a variety of stakeholders
- To liaise with a wide range of stakeholders including Quality Assurance Managers, Subject Matter Experts and other senior managers to support Quality Assurance workstreams across the Trust.
- To manage the internal and external communications in collaboration with the communications department
- To develop, maintain and deliver the departments communications strategy
- To oversee the development, management, and maintenance of the QA website
- To attend a variety of Quality Assurance related meetings as required.
- To attend all strategic meetings related to the operations of the department.
- To monitor relevant Programme indicators and measures related to the operational functions of the department and use the information for decision making
- To provide meeting management to all relevant meetings
- To develop strong working relationships with the overall QA department, demonstrating the Trust values
- To co-ordinate and ensure smooth delivery of Quality Assurance events such as training events
- To complete the ELFT Improvement Coaching Programme
- To coach one at least one QI project for the corporate directorate
- To lead on the application of project and portfolio management methods.
- To be responsible for management, organisation, and delivery of central QA department functions.
- To take responsibility for own learning and development including identifying any areas of learning that might add to the knowledge base within quality assurance.
- To manage workload, output, and staff within the QA operational sub-team, setting priorities and deadlines.
- To lead the appraisal process and work to achieve agreed objectives.
- To provide professional supervision demonstrating advanced levels of knowledge, judgement and decision making.
- To develop strategies for avoiding poor performance and address poor performance issues agreeing the appropriate course of action necessary to achieve this.
- To ensure that all staff in the QA Team have clear roles and responsibilities and work as a team to drive continuous improvement of the department.
- To contribute to the development of a co-operative and supportive team environment by leading by example
- Deputise for the Head of Quality Assurance in their absence
- Ensuring that the programme GANTT charts, risk registers and other related governance documents are maintained and updated as necessary
- To be responsible for the project management of all knowledge management for the department using appropriate software and platforms such as MS Office 365, Trello, SharePoint etc.
- To act as the key contact for technical issues relating to platforms used in the department and organising mitigating action for these.
- To undertake operational analytical reporting on the programme as required
- To develop, manage and revise all policies and standard operating procedures related to the operation of the department and the applicable Trust policies
- To support the development of processes and structures to enable efficiency in all operations of the department.
- To act as a liaison point with other Trust departments
- To work with the Head of Quality Assurance to ensure that spend is in line with the programme budget.
- To be an authorised signatory in accordance with local limitations.
- Educated to degree level
- PRINCE2 / Agile Practitioner project management
- Postgraduate qualification in programme management
- Three years' experience in a professional environment
- Prior project management experience
- Experience of managing internal and external communication
- Experience of working in a fast paced, adaptable environment
- Previous experience of bringing innovation and new ideas to practice
- Evidence of continual professional development
- Experience of line managing and supervising staff
- Experience of working in a multi-disciplinary team in a complex environment
- Experience of working in the NHS
- Experience of leading change.
- Previous experience of working with senior staff
- Some experience of using data and measurement
- Excellent information management skills
- Ability to working to regular, complex, and tight deadline, prioritising workloads within a very busy environment.
- Excellent verbal and written presentation skills
- Report writing skills
- Problem recognition and solving skills, including conflict resolution
- Negotiation, facilitation skill, networking skills
- Excellent Microsoft Office skills
- Ability to provide training and guidance to colleagues on project management methodologies
- Ability to work collaboratively and in teams
- Ability to understand, evaluate and present complex data
- Ability to challenge orthodoxies and established work patterns in a positive engaging way
- Teambuilding skills
- Management of change
- Principles of continuous improvement
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