Itsm Project Manager

2 weeks ago

Leeds, Leeds, United Kingdom Pontoon Full time

ITSM Project Manager

6 Months

Selby/Remote

Purpose:

Dimensions:

  • Delivery of projects expected outcomes and benefits within agreed timescales, approved budget and to an appropriate level of quality
  • Planning schedule of work to be done and who is going to do it through resourcing appropriately
  • Scope management through use of the change management process
  • Work with stakeholder at all levels in IT and business
  • Matrix management of assigned project resources motivating delivery and to a high standard
  • Management of project budgets up to £1m
  • Management of thirdparty suppliers.
  • Clear communication of progress written and verbal
  • Manage actively Risks, issues, assumptions and decisions
  • Facilitation of Project Boards
  • Adherence to the delivery framework
  • Ability to flex to most appropriate delivery methodology with focus on delivering greatest value early

Key Accountabilities:

  • Ensure realistic project plans are in place and maintained with risk based contingency planning
  • Ensure resources are committed and lead the matrix team to meet agreed timescales, assisting the team in removing blockers to their delivery
  • Ensure quality plans and standards in place and appropriate to level of testing required for the change
  • Monitor costs, timescales, resourcing, and act on any deviation from agreed tolerances through close management of risks and issues
  • Ensure requirements aligned to business outcome of project, working closely with stakeholders and analysts to identify, challenge and agree/challenge the scope and critical purpose of the project.
  • Ensure designs signed off by relevant boards
  • Use the delivery framework for agreed templates, stage gate reviews and financial governance appropriate for the delivery
  • Use the PMO templates and tools for tracking project progress plans, reporting and RAID. ADO for agile backlog.
  • Manage stakeholder expectations on delivery and do not over commit
  • Communicate and collaborate with IT and business teams to ensure success
  • Ensuring projects are delivered on time, within budget and meet agreed SLA's and KPI's.
  • Establishing and managing benefits case from outset of project.
  • Use escalation channels to remove blockers in a timely manner
  • Plan and manage Project Boards to provide status updates, highlight issues and obtain decisions and direction.
  • Ensure appropriate Business Readiness activity has taken place including impact assessments, Go / No-Go and deployment planning.
  • Engagement with the Service Delivery Manager (Acceptance into Service) to ensure seamless transition into Application Support.
  • Build and maintain strong and professional relationships internal and external to the immediate team and with 3rd party suppliers.
  • Working with peers to make best use of available resources according to priority and need.
  • Champion and adhere to project governance process and procedures, identifying and communicating improvements to drive delivery efficiency.

Knowledge, Skills and Experience required:

_Essential_

  • Demonstrable experience in proactively managing and delivering all aspects of challenging systems changes in a complex and demanding environment.
  • Proactively manages changes in project scope, identifies risk and issues, and devises contingency plans.
  • Ability to identify and resolve issues and conflicts within the project team.
  • Management of Supplier engagements, from tender through delivery and post project support
  • Ability to plan, schedule, and track project timelines, milestones, and deliverables using appropriate tools.
  • Evidence of formal training and/or qualifications (to practitioner level) in project management, APM desired.
  • A good understanding of both Waterfall and Agile delivery approaches
  • Strong planning, organizational, and leadership skills.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to nontechnical clients at all levels.
  • Ability to work in a team environment matrix of permanent and contract resource.
  • Ability to work on own initiative but knows when to seek support.

_Desirable_

  • Experience of managing third party suppliers.
  • Experience of managing regulatory projects.
  • Extensive knowledge of project management processes, systems development methods, organisational change management concepts, and business process improvement methods.
  • Qualification (APM/PMI/Prince II)
  • Microsoft Project Online, Microsoft Office tools

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