Call Handler

2 weeks ago


Nottingham, Nottingham, United Kingdom Tate Recruitment Nottingham Full time
_
Monday - Sunday full time (varied days) 37.5 hours_
-
£10.42ph to £17.61ph_

Job Overview:

Based within the Vehicle Control Centre, the post holder receives telephone and radio messages from drivers and customers to book travel using the NHS service.


To ensure a 24 hour a day service, the post holder will be required to work shifts according to a rota and will undertake all the duties listed below during one or more of these shifts.


Main Duties:

All positions are available as full-time hours worked over a variety of shift patterns and durations up to 12 hours 24/7.

There will be the requirement and expectation that staff will work over Christmas and New Year.

  • Ensure that patients journey's are planned to attend their appointments and are taken home within the required operational key performance indicators.
  • Use of Cleric control and dispatch system to manage vehicles and Third-Party resources.
  • Plan the daytoday organisation of resources.
  • Ensure the effective utilisation of resources throughout the region.
  • Support the vehicle management team in achieving and excelling in the provision of patient care and ensuring patients receive a highlevel customer service.
  • Understand patient transport and the impact it has on our patients' wellbeing.

Salary:
£10.42-£17.00 per hour

Benefits:

  • Company car
  • Company pension

Schedule:

  • Night shift
  • Overtime

Ability to commute/relocate:

  • Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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