Emergency Call Handler

7 months ago

Nottingham, United Kingdom Tate Recruitment Nottingham Full time

**Emergency Call Handler**
- **Monday - Sunday full time (varied days)**_
- **£10.42ph to £17.61ph**_

**Job Overview**:Based within the Control & Communications Centre, the post holder receives telephone and radio messages from members of the public and Health Service colleagues, prioritise these calls in line with agreed protocols and provides pre-arrival advice to members of the public over the telephone.

To ensure a 24 hour a day service, the post holder will be required to work shifts according to a rota and will undertake all the duties listed below during one or more of these shifts.

**Main Duties**:All positions are available as full-time hours worked over a variety of shift patterns and durations up to 12 hours 24/7. There will be the requirement and expectation that staff will work over Christmas and New Year.

Shifts will be planned 4 weeks in advance giving staff at least 3 calendar weeks’ notice, where possible to allow staff to make plans. Plans to allocate relief shifts 6 weeks in advance leading up to the winter ‘festive’ period are anticipated.

Please note that the training will be approximately 13 weeks and flexibility to work additional hours during this time may be required and annual leave is restricted during the training. Some elements of the training will be virtual/home working.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

**Detailed JD/Main Responsibilities**:
1. Receives telephone calls from members of the public, other emergency services, doctors and other Health Service colleagues relating to emergency, urgent and nonurgent situations.

2. Achieve and maintain competence, according to the requirements in Medical Priority Dispatch System and achieve the required compliance level personally.

3. Utilises the Control Room computer system in all the above duties - including inputting patient details and passing information electronically to the Dispatch Officer for deployment of an ambulance.

4. Communicate by radio with ambulance crews both to deploy them as instructed by the Dispatch Officer and to assist with queries, requests for assistance etc. This will involve working closely with the Dispatch Officer and liaising with a number of different crews within each shift.

5. Provides accurate and legible documentation at all times - whether handwritten or computer-produced - relating to patient journeys, cancellations, alterations or amendments to bookings etc.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.42-£17.61 per hour

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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