Skipper

About Us

City Cruises York is proud to be a part of the City Cruises by Hornblower family, along with the operations in London and Poole.

We operate a fleet of 7 class V passenger vessels on the non-tidal section of the River Ouse between Naburn Lock and Poppleton (category B waters).

We are one of the city's longest established visitor attractions and have been delivering first-class experiences to passengers and guests for over 30 years.

Cruises include daytime and evening sightseeing cruises, dining cruises, floodlit evening cruises, party nights afloat cruises, and private charters. Cruise durations are between 45 minutes and 4 hours.

The Company operates from several landings including Kings Staith, Lendal Bridge in the city centre, along with Acaster Malbis, and Naburn Lock to the south of York.

The boatyard, offices and maintenance facilities are located at Lendal Bridge in the centre of York.

Main Purpose

• To provide to our guests the best experience by safely navigating your vessel and making sure their time onboard is enjoyable.
• To deliver an exceptional service to our customers by adhering to the Company core values, taking pride in your role, and ensuring the company's high standards of safety & cleanliness are maintained.

Principal Responsibilities

• To ensure your vessel meets Company and legal safety standards so our passengers remain safe and enjoy their experience on board.
• To follow relevant regulations and comply with the requirements of the Company's Safety Management System.
• To ensure that your crew follow and comply with these regulations and requirements.
• To navigate your vessel safely in accordance with the Collision Regulations and local bylaws.
• To ensure that all required documentation are always completed and looked after.
• To be responsible for and facilitate onboard safety training for crew members.
• To manage your vessel's operations including sailing to a schedule, and crew breaks.
• To always ensure safe mooring of your vessel and be responsible for the safe embarkation and disembarkation of passengers and crew members.
• To provide a safety announcement after leaving each landing.
• To carry out daily and periodic checks of all safety equipment and machinery.
• To report any deficiencies or issues using the Company's maintenance request procedure.
• To check the vessel's fuel level and if necessary, fuel the vessel before entering it into service.
• To be responsible for crew training and emergency drills.
• To ensure the vessel has an adequate supply of fresh water on board prior to commencing service.
• To ensure the vessel is clean, tidy, and well presented.
• To provide passengers with an entertaining and informative commentary during the cruise.
• To give our passengers the best customer experience while on board.
• To ensure that all crew on your vessel are well presented and groomed, and in Company uniform always.
• To promote to onboard sales and other Company products as directed.

Qualifications & Requirements

Required:

• Tier 2 Level 1 BML preferred but will consider other relevant licenses, including Helmsman qualification

Desirable:

• Knowledge of vessel maintenance and vessel engineering.
• Full understanding of Health & Safety aboard and ashore and implementation of a Safety Management System.
• Experience working within the hospitality industry.
• Experience of managing a team.

Personal Skills

Required:

• Calm and able to work well under pressure
• Lead by example and perform great customer service.
• Excellent communication skills.
• Smart, professional and well presented.
• Organised and able to work on own initiative.
• Excellent numeracy and literacy skills.
• Understand, respect, and follow the chain of command.
• Flexible in carrying out your duties at any of the Company's locations, offices, or departments and fulfill other tasks that fall within your post as required.
• Be a mentor to crew members.

Desirable:

• Problem solver with the ability to offer solutions.
• Can speak a 2nd language.
• Mechanical or electrical skills.

Job Types:
Full-time, Permanent

Salary:
£11.75 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• York: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have authorisation to work full time and permanently in the UK?

Work Location:
One location

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