**ABOUT CITY CRUISES**

City Cruises York is proud to be a part of the City Cruises by Hornblower family, along with the operations in London and Poole.

We operate a fleet of 7 class V passenger vessels on the non-tidal section of the River Ouse between Naburn Lock and Poppleton (category B waters). We are one of the city’s longest established visitor attractions and have been delivering first-class experiences to passengers and guests for over 30 years.

Cruises include daytime and evening sightseeing cruises, dining cruises, floodlit evening cruises, party nights afloat cruises, and private charters

**ABOUT YOU**

City Cruises have a fantastic opportunity for 4 individuals to join as Trainee Skippers and train up to become Passenger Boat Skippers.

Our Training team at City Cruises will provide you with all the necessary training in order for you to gain your Boatmasters licence from the Maritime and Coastguard Agency (MCA) and become part of the Skipper team here in York. From there you will be able to progress through our fleet of vessels, at an appropriate training rate, to develop your skills and experience in role.

As a qualified Skipper, you will be responsible for safely navigating our vessels, leading the crew team onboard, providing live commentary on the points of interest along the cruise and making sure that our guests have the best experience whilst they are with us.

This is a full-time, permanent position joining at £11.75/hr when you start training and increasing when you become qualified and as you train on vessels within the fleet.

Although experience in the maritime industry or skippering vessels is not required as full training will be provided, experience in Leadership, Food and Beverage, Retail and/or Health and Safety would be advantageous.

**Start date Jan/Feb 2024**

**ROLES & RESPONSIBILITIES**
- To ensure your vessel meets Company and legal safety standards so our passengers remain safe and enjoy their experience on board.
- To follow relevant regulations and comply with the requirements of the Company’s Safety Management System.
- To ensure that your crew follow and comply with these regulations and requirements.
- To navigate your vessel safely in accordance with the Collision Regulations and local by-laws.
- To ensure that all required documentation are always completed and looked after.
- To be responsible for and facilitate onboard safety training for crew members.
- To manage your vessel’s operations including sailing to a schedule, and crew breaks.
- To always ensure safe mooring of your vessel and be responsible for the safe embarkation and disembarkation of passengers and crew members.
- To provide a safety announcement after leaving each landing.
- To carry out daily and periodic checks of all safety equipment and machinery.
- To report any deficiencies or issues using the Company’s maintenance request procedure.
- To check the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
- To be responsible for crew training and emergency drills.
- To ensure the vessel has an adequate supply of fresh water on board prior to commencing service.
- To ensure the vessel is clean, tidy, and well always presented.
- To provide passengers with an entertaining and informative commentary during the cruise.
- To give our passengers the best customer experience while on board.
- To ensure that all crew on your vessel are well presented and groomed, and in Company uniform always.
- To promote to onboard sales and other Company products as directed.

**EXPERIENCE**:

- **Required**:_
- Customer focused.
- Perform great customer service.
- Polite.
- Act with integrity always.
- Work with empathy.
- Always exhibit a professional attitude.
- Smart and well presented.
- Excellent communication skills.
- Company focused.
- Self-motivated.
- Willingness to learn and progress.
- Able to work on own initiative.
- Calm and able to work well under pressure.
- Excellent numeracy and literacy skills.
- Reliable.
- Highly organized.
- Understand, respect, and follow the chain of command.
- Work to the direction of the Company management team.
- Flexible in carrying out your duties at any of the Company’s locations, offices, or departments and fulfill other tasks that fall within your post as required.
- Be a mentor to crew members.
- **Desirable**:_
- Problem solver with the ability to offer solutions.
- Can speak a 2nd language.
- Mechanical or electrical skills.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £11.75 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- York, YO1 7DP: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have/are you working towards a Boat Masters