On Train Steward

The Ffestiniog and Welsh Highland Railways are at the heart of the Snowdonia National Park and a major tourist attraction in North Wales.

Our offer, aimed firmly at the tourism market place, stands out as being best in class. We operate trains daily from late March to the end of October.

We are looking for a number of people to work on our trains on either the Ffestiniog Railway or the Welsh Highland Railway.

We can offer you:

- £11.44 per hour for applicants aged 21 and over; £8.60 per hour for under 21s

• Seasonal contract from 18th March to 1st November 2024, with the possibility of extension to the start of January 202
• The pro rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays
• Opportunities for training and progression
• Enrolment into the company pension scheme after a qualifying period
• Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafes.

Key duties involve greeting passengers, providing information and telling factual stories about the railways, selling guidebooks, and assisting with the provision of basic refreshments in standard class and our luxury service in Gold class.

In addition on Welsh Highland Railway services stewards will be providing an at seat trolley refreshment service.

Positions may be based in Porthmadog, Caernarfon, or other starting points as required.

Core Skills:

- 'Front of House' position so a cheerful and helpful disposition is essential

• Must be presentable and approachable at all times
• Smart appearance following dress code
• Able to communicate information in a clear and friendly manner
• Proactive and able to work on own initiative
• Must be numerate, literate and have basic computer skills

This is a predominantly Welsh speaking area and the Company operates a bilingual policy. The ability to converse in Welsh is therefore desirable for these posts.

Knowledge of locations on the Railways and their use by visitors is required for this position, knowledge of Porthmadog and / or Caernarfon and the surrounding area would be an advantage.

Applicants for this position must have the existing right to work in the UK.

Job Types:
Full-time, Part-time, Fixed term contract

Contract length: 7 months

Salary:
£8.60-£11.44 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking

Schedule:

• Monday to Friday
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location:
In person

Expected start date: 18/03/2024

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