Customer Advisor

1 week ago

Petersfield, Hampshire, United Kingdom hoops velo Full time

Customer advisor - Hoops Velo

Location:

Petersfield, Hampshire. Located in the heart of the South Downs and with fantastic cycling right on our doorstep.

Responsibilities:

We are looking for a responsible Customer advisor to help organize and assist running our retail store. Your job will be highly important and much more than serving behind the till. The role is hands-on where no two days are the same. We are looking for a committed individual who can share their passion and knowledge with our customers. It goes without saying your number one priority will be to provide great service consistently.


We are a small team meaning that we often need to be hybrid in our working, we are looking for someone with some mechanical knowledge.

Someone who is happy getting stuck into the workshop for small repairs and when things get busy.

You should have basic knowledge of the workings of a bike, the ability to assemble a new bike and adjust/service brakes and gears.


Requirements and skills:

  • Have an interest in cycling and be enthusiastic about the products we sell, with an up to date knowledge in the latest cycling technology.
  • Be approachable and able to demonstrate strong communication skills that are tailored to customers varying levels of cycling experience.
  • Basic bike mechanic skills: able to PDI a new boxed bike and complete small repairs brakes/gears.
  • Proven experience in retail or similar position, and dedicated to provide a customer experience that exceeds our customer's expectations every single day.
  • Familiarity with till/EPOS systems
  • Demonstrate a readiness to learn and develop, with a can do mindset.
  • 5 day working week including Saturday

About Us:

We are a small company with stores in Farnham and Walton on Thames.

We have values where we let our team members shine through and develop their skills and passion for the industry.


And some of the benefits we offer are:
Competitive pay depending on experience.

A Company Pension scheme

A Cycle to Work Scheme (after probation)

Trade Discount on all products (after probation)


If you feel you have the drive, energy and experience to take on this position we would love to hear from you.

Regards

Hoops Team

Job Types:
Full-time, Permanent

Salary:
From £21,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Profit sharing

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Work Location:
One location

Reference ID:
Customer advisor - Hoops Velo

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