Client Services Advisor

1 month ago

Petersfield, United Kingdom Ardonagh Advisory Full time

Client Service Advisor – Hybrid in Petersfield
 

We’re on the hunt for a talented and engaging Client Service Advisor to come and join our small and friendly team based in Petersfield.

Joining us as a Client Services Advisor means you'll have the benefit of working Monday to Friday. Initially, you will work from our office with our fun and welcoming team just waiting to get to know you. Once you’re feeling confident and your training and probation period is complete, the role will become hybrid if you wish, where you’ll have the option to split your week with days in the office and working from home.

You will provide broking services to new and existing customers over the phone and by email. You will also provide direct support to customers and management to support the growth of the business.
 

What does a Client Service Advisor here do?

The role of a Client Services Advisor is to provide exceptional client service and support for consultants in the day to day running of their client portfolio. You will be the first point of contact for all client and Insurer queries and will use your initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This includes proactively supporting policy renewals, new business and ensuring that we are compliant with processes and procedures, customer service standards, financial and Industry compliance regulations.
 

Providing support to clients and team members in the day to day running of clients/prospects portfolios including all appropriate actions for renewal and during the course of the year or as part of the new business process. Act as first point of contact for client and insurer queries or issues as they arise. Providing technical expertise and support to both internal and external customers and prospects. Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLA’s and keeping all parties updated. Proactively start and manage the gathering of relevant data for client renewals and mid-term adjustments, ensuring accuracy at all times.

What are we looking for in our next Client Service Advisor?

Previous experience of delivering high levels of customer service. Previous experience of working towards targets and measured Service Level Agreements (SLAs). Experience of commercial insurances or personal lines, ideally within a broking or Insurer environment. Fully proficient with Microsoft Office applications. Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry. Previous experience of managing own workload. High level of organisation and time management skills.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. Some of the other benefits are:

Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family. Gain professional CII or ACII qualifications to enhance your knowledge and career prospects. Pension scheme 24-hour support for you and your families physical and mental wellbeing 1 days paid volunteering day to give back to our communities. Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community. The Spotlight Awards, where we shine a light on the brightest talent across our group.

  • Client Service Advisor

    2 weeks ago

    Petersfield, United Kingdom The Ardonagh Group Full time

    **Client Service Advisor - Petersfield - ARD1000522** We’re on the hunt for a talented and engaging Client Service Advisor to come and join our small and friendly team based in Petersfield. Joining us as a Client Services Advisor means you'll have the benefit of working Monday to Friday. Initially, you will work from our office with our fun and welcoming...

  • Client Service Advisor

    2 weeks ago

    Petersfield, United Kingdom The Ardonagh Group Full time

    **Client Service Advisor - Petersfield - ARD996473** We’re on the hunt for a talented and engaging Client Service Advisor to come and join our small and friendly team based in Petersfield. Joining us as a Client Services Advisor means you'll have the benefit of working Monday to Friday. Initially, you will work from our office with our fun and welcoming...

  • Client Services Advisor

    2 weeks ago

    Petersfield, United Kingdom The Ardonagh Group Full time

    **Client Service Advisor - Hybrid in Petersfield** We’re on the hunt for a talented and engaging Client Service Advisor to come and join our small and friendly team based in Petersfield. Joining us as a Client Services Advisor means you'll have the benefit of working Monday to Friday. Initially, you will work from our office with our fun and welcoming...

  • Client Service Advisor

    3 weeks ago

    Petersfield, United Kingdom The Ardonagh Group Full time

    **Client Service Advisor - Petersfield - ARD954295

  • Private Client Advisor

    2 weeks ago

    Petersfield, United Kingdom The Ardonagh Group Full time

    **Private Client Advisor - Petersfield - ARD1014920** We’re on the hunt for a talented and engaging Client Service Advisor to come and join our small and friendly team based in Petersfield. Joining us as a Client Services Advisor means you'll have the benefit of working Monday to Friday. Initially, you will work from our office with our fun and welcoming...

  • Private Client Advisor

    2 weeks ago

    Petersfield, United Kingdom Ardonagh Advisory Full time

    Private Client Advisor - Petersfield - ARD1014920 We’re on the hunt for a talented and engaging Client Service Advisor to come and join our small and friendly team based in Petersfield. Joining us as a Client Services Advisor means you'll have the benefit of working Monday to Friday. Initially, you will work from our office with our fun and...

  • Private Client Advisor

    1 week ago

    Petersfield, Hampshire, United Kingdom The Ardonagh Group Full time

    Private Client Advisor - Petersfield - ARD1014920We're on the hunt for a talented and engaging Client Service Advisor to come and join our small and friendly team based in Petersfield.Joining us as a Client Services Advisor means you'll have the benefit of working Monday to Friday. Initially, you will work from our office with our fun and welcoming team just...

  • Service Advisor

    2 weeks ago

    Petersfield, United Kingdom Silcom Recruitment Limited Full time

    The Role:Are you a customer-focused professional with a knack for handling inquiries, invoicing, and providing exceptional service? We have an exciting opportunity for a Service Advisor to join a valued client of ours based in Petersfield!As a Service Advisor, you will be the face of their front desk, ensuring every customer receives outstanding service....

  • Service Advisor

    2 weeks ago

    Petersfield, United Kingdom Silcom Recruitment Limited Full time

    The Role: Are you a customer-focused professional with a knack for handling inquiries, invoicing, and providing exceptional service? We have an exciting opportunity for a Service Advisor to join a valued client of ours based in Petersfield! As a Service Advisor, you will be the face of their front desk, ensuring every customer receives outstanding service....

  • Service Advisor

    2 weeks ago

    Petersfield, United Kingdom Silcom Recruitment Limited Full time

    The Role:Are you a customer-focused professional with a knack for handling inquiries, invoicing, and providing exceptional service? We have an exciting opportunity for a Service Advisor to join a valued client of ours based in Petersfield!As a Service Advisor, you will be the face of their front desk, ensuring every customer receives outstanding service....

  • Service Advisor

    2 weeks ago

    Petersfield, United Kingdom Silcom Recruitment Limited Full time

    The Role: Are you a customer-focused professional with a knack for handling inquiries, invoicing, and providing exceptional service? We have an exciting opportunity for a Service Advisor to join a valued client of ours based in Petersfield! As a Service Advisor, you will be the face of their front desk, ensuring every customer receives outstanding service....

  • Private Client Advisor

    1 month ago

    Petersfield, United Kingdom Ardonagh Advisory Full time

    Private Client Advisor - Petersfield - ARD1006604 At Stanhope Cooper we’re on the hunt for a talented Insurance Client Advisor who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. So, what does the role of a Client Advisor here involve? This role will be...

  • Private Client Advisor

    3 weeks ago

    Petersfield, United Kingdom Ardonagh Advisory Full time

    Private Client Advisor - Petersfield - ARD1006604 At Stanhope Cooper we’re on the hunt for a talented Insurance Client Advisor who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. So, what does the role of a Client Advisor here involve? This role will be...

  • Service Advisor

    1 week ago

    Petersfield, United Kingdom Auto Skills UK Full time

    BODYSHOP CUSTOMER SERVICE ADVISOR   Customer Service Advisor Details: Basic Salary:£28,000 Hours:Monday to Friday 8am - 5.30pm Saturday (1in2) 8am - 12.30pm (paid at overtime) Location:Near Petersfield   New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop...

  • Service Advisor

    2 weeks ago

    Petersfield, United Kingdom Auto Skills UK Full time

    BODYSHOP CUSTOMER SERVICE ADVISOR   Customer Service Advisor Details: Basic Salary:£28,000 Hours:Monday to Friday 8am - 5.30pm Saturday (1in2) 8am - 12.30pm (paid at overtime) Location:Near Petersfield   New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body...

  • Service Advisor

    1 week ago

    Petersfield, United Kingdom Auto Skills UK Full time

    BODYSHOP CUSTOMER SERVICE ADVISOR   Customer Service Advisor Details: Basic Salary:£28,000 Hours:Monday to Friday 8am - 5.30pm Saturday (1in2) 8am - 12.30pm (paid at overtime) Location:Near Petersfield   New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop...

  • Service Advisor

    7 days ago

    Petersfield, United Kingdom Auto Skills UK Full time

    BODYSHOP CUSTOMER SERVICE ADVISORCustomer Service Advisor Details:Basic Salary:£28,000 Hours:Monday to Friday 8am - 5.30pm Saturday (1in2) 8am pm (paid at overtime) Location:Near Petersfield New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop Manager, the main...

  • Trainee Customer Service Advisor

    3 weeks ago

    Petersfield, United Kingdom Bookajet Full time

    Job description **Trainee Customer Service Advisor** Bookajet, one of Europe's leading executive jet charter and management companies are currently recruiting for a Trainee Charter Broker to join their energetic and dynamic team based at our new Head Office. This a fantastic opportunity for someone to take their first steps into the aviation industry....

  • Safety Advisor

    2 weeks ago

    Petersfield, United Kingdom Malone Group Full time

    **Malone Group** is an established engineering and safety services company specialising in delivering complex projects for companies in the food & beverage, pharmaceutical and utilities sectors. **The EHS Advisor** will be responsible for providing support to the Regional Safety Manager, supporting our customer’s projects. This often includes Principal...

  • Safety Advisor

    3 weeks ago

    Petersfield, United Kingdom Malone Group Full time

    **Malone Group** is an established engineering and safety services company specialising in delivering complex projects for companies in the food & beverage, pharmaceutical and utilities sectors. **The EHS Advisor** will be responsible for providing support to the Regional Safety Manager, supporting our customer’s projects. This often includes Principal...