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Portering Duty Manager
3 months ago
Job overview
To be the Operational Lead with responsibility for the delivery the highest possible standard of Portering Service to Patients, Staff and Visitors at all times.
To provide leadership to the Portering (ADM's) whilst ensuring that the requirements and standards laid down by the Trust are maintained including the management of staff rosters and adherence to budgetary constraints – continuously striving to improve our services. To ensure the hospital has a reputation for its high quality Portering service.
The Post Holder will need to be fully aware of the Trust's Value and Behaviours and Patient First initiatives and act accordingly
Main duties of the job
To communicate, effectively and give clear and concise instructions following interpretation of information coming through in a pressurised environment.
To ensure staff are given all relevant information through staff briefs, feedback from meetings and other sources of information.
Further communication will be required with a wide range of people, including colleagues, other Trust staff, visitors and contractors in an appropriate manner that promotes the Trust's values at all times.
Complete any required documentation/requests for information to meet the requirements of the Trust's policies and procedures.
Complete audit documentation to meet the requirements of the Trust's Portering operational procedures.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex
Detailed job description and main responsibilities
To manage Portering activities including patient movement, domestic and clinical waste removal, blood sample/blood product collections, transport of medical gases, movement of deceased patients, post duties and departmental cover, etc. using machinery in full compliance with safe operating procedures as required.
To liaise with other Portering Duty Managers/ADMs ensuring continued service supervision during times of absence, annual leave or sickness.
To work and ensure that all Portering staff work in accordance with Health and Safety Guidelines and Trust/Departmental policies and procedures at all times.
To allocate duties and shifts using the agreed staff roster system ensuring effective Portering cover within allocated budgets and provide monthly payroll information to the Site Operations Manager ensuring all shift enhancements and overtime is captured correctly.
To work with the Site Operations Manager to plan and amend work schedules/staffing levels highlighting any perceived need for staff overtime and bank expenditure to meet fluctuating service activity/demands.
To ensure that all shifts are staffed appropriately at all times, staff contingency plans are in place. Wherever possible, initial absences must be covered by the Assistant Duty Porterting Manager's.
Assist the Site Operations Manager in the recruitment and selection of staff to ensure staff levels meet service requirements.
To proactively manage the process of managing sickness absence in line with Trust policy including the completion of Return to Work documentation and holding formal/informal sickness review meetings with staff.
To manage the initial stages of disciplinary, capability and grievance action, in accordance with the relevant HR polices.
To maintain expected standards of conduct in line with Trust values and ensure that Portering staff wear the correct uniform, safety footwear and personal protective clothing as necessary and act as a role model in this respect.
Ensure that all work is undertaken in line with health, safety, security and Trust policies and procedures including infection control.
Maintain efficient and accurate records, quality audits, training records and equipment audits in line with the Trust Portering Operational Schedules.
Report accidents / incidents on DATIX, as soon as they occur, undertaking appropriate investigation and implement preventative action plans.
Report any mechanical defects/building fabric to the Help Desk
Ensure the correct transfer of clinical, domestic and recycling waste from all areas to external waste compounds
Play a key role in ensuring that the hospital sites remain operational and accessible in the event of extreme weather conditions.
Person specification
Education and Qualifications
Essential criteria
Good Standard of Secondary Education to GCSE level or equivalent. Proven experience of operational work in Portering Service in the NHS, public or private sector. NVQ Level 3 in Customer Services or equivalent relevant experience. Recognised Qualification in Supervisory or Management Skills or equivalent experience gained in supervisory level Full Driver's LicenceDesirable criteria
Basic Health and Safety QualificationExperience and Knowlege
Essential criteria
Previous experience as a Porter with an in depth knowledge of Portering protocols in relation to current best practices. Previous experience of planning rotas and working with electronic time and attendance systems High level of knowledge on Portering Services, equipment, medical gases, their handlin and safe usage procedures, tugs and specialist beds and equipment. Knowledge of Trust Policies and Service User Department procedures inclusive of waste protocolsDesirable criteria
Previous experience of recruiting and training staffSkills and Abilities
Essential criteria
Strong communication skills, both written and verbal Ability to adapt to changes in work routines to meet service needs Efficient handling of complaints, enquiries and the allocation of duties Physically able to carry out role - will involve occasional moderate effort being on feet for long periods and moving and handling duties.Desirable criteria
Flexibility to change shift patterns at short noticeEquality, Diversity, and Inclusion
Essential criteria
Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues