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Fas Nipt Sustaining Specialist
3 months ago
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.
Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference.Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
- NIPT Field Applications Scientist
- UK (Field Based/Remote) 12 month contract
- By joining Illumina as NIPT Field Applications Scientist, you will be proactively monitoring the performance of the NIPT workflow at customer sites to facilitate optimal assay performance and proactive troubleshooting. You will be providing customers with endtoend performance metric monitoring for their Clinical workflow by continuously monitoring, analysing, and summarizing QC data as part of the NIPT sustaining service.
- This is a field based role which requires travel up to 50%, Europe wide. It is essential for the role that you have a valid UK driving license.
- Please note that this is a 12month fix term contract position.
- Illumina's employee benefits are industryleading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more_
Responsibilities
- Ensure proactive account maintenance, monitoring of NIPT QC metrics and sample failure rate, initiating troubleshooting cases where appropriate and providing customers with sustaining metrics reports.
- Work in collaboration with our Illumina software team or thirdparty company to ensure continuous development and evolution of the NIPT sustaining tool.
- Create and maintain dashboards to provide management and colleagues easy access to summary level account/assay performance.
- Ensure proactive account management providing data for customer business reviews (quarterly reviews, test performance over time, SLA compliance...)
- Ensure proactive account management providing data and analysis for regular internal business review (postmarket surveillance, IVD test performance, service performance, proactive service)
- Support both key account and strategic sales efforts through technical presentations and demonstrations.
- Provides strategic and competitive feedback to marketing and product support development teams and independently lead or manage beta tests at customer sites.
- Develop and improve key company processes that support our mission of building a worldclass customer support organization
Requirements
- Willing to travel, Europe wide up to 50%
- Previous commercial biotech or biomedical experience
- Significant prior experience in an inhouse or field support role
- Experience training in laboratory environment
- Comprehensive handson experience with microarray and sequencing technologies
- Clinical or regulatory background (especially in reproductive and genetic health or NIPT)
- Highly motivated with superior problemsolving ability
- Experience at leading internal projects and matrix managing core teams.
- Excellent verbal and written communications skills
- Ability to work crossfunctionally within a global organization and matrix reporting structure
- Outstanding interpersonal skills.
- Clear vision of and commitment to providing outstanding customer service.
- Demonstrated competence at working in a multicountry environment
- What can you expect?
- Our team members are bright, energetic, and dedicated they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
- INDHP #LI-EMEA #LI-REMOTEIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
