1st / 2nd Line Application Support Analyst

2 weeks ago


South Shields, South Tyneside, United Kingdom TrueNorth® Full time

Application Support Specialist at TrueNorth

TrueNorth is collaborating with a well-known company seeking to expand its application support team. This opportunity offers room for growth, as the previous team member progressed internally.

We are in search of a candidate to handle 1st and 2nd line queries from colleagues within the organization, with a primary focus on application support.

The ideal candidate will be proactive and solutions-oriented, willing to explore all possible avenues to resolve issues.

  • Commercial experience in 1st Line / Level 1 Application Support
  • Solutions-focused
  • Excellent problem-solving skills
  • Proactive approach
  • Outstanding communication and relationship-building abilities


Desired (though not mandatory):

  • Experience with ERP applications
  • 2nd Line / Level 2 Application Support

We offer a competitive starting salary of up to £35k based on experience, along with an attractive bonus and benefits package.

Upon completion of the probation period (3 months), this role will transition to a hybrid work model: 3 days in the office and 2 days remote. The office location provides convenient transportation links and onsite parking.

This position does not entail on-call duties or after-hours support.

Note: Candidates must be currently located in the UK within a feasible commuting distance to the workplace. We regret to inform that visa sponsorship or relocation assistance cannot be provided.



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