Customer Service Administrator

2 weeks ago


Sheffield, Sheffield, United Kingdom Anna Maher Recruitment Full time
_HYBRID WORKING - 2 days in city centre and 3 days working from home_

Hours: 35 hours per week, covering Monday - Friday on rotating shifts between 8am - 6pm
Are you an experienced Customer Service Assistant, looking to move away from a call centre environment? Would you like to work for a global, company and service a set of world renowned products?

My client is a global leader in its field and they need a Customer Service Assistant to service the needs of their clients

Role overview:

Processing requests and queries for their customer base.


Building a strong rapport with customers and giving them a voice by feeding their experiences and feedback to the rest of the business.

Key to this role is ensuring you meet agreed SLA's (Service level agreements) and deadlines

This role will be varied and cover a range of tasks.

Key role responsibilities:

  • Effectively handle, manage, resolve, and log customer contacts received through a range of customer service support channels in a timely and professional manner
  • Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers
  • Take ownership, managing, investigating, resolving, and logging customer contacts and enquiries
  • Meet all SLAs for transactional and customers, and be willing to work as deemed necessary to ensure all SLAs are met in line with company policies
  • Provide technical support and assistance to customers throughout their contract lifetime.
  • Optimise customer satisfaction and meet defined quality standards for contact handling and associated administration.
  • Work effectively as a team and autonomously
  • Support customers with help requests, technical issues, complaints, suggestions, and praise received through a range of customer support channels
  • Be able to communicate effectively and listen to a customer's specific situation and needs
  • Process requests and queries from their customer base
  • Have strong, up to date product knowledge across the business brands to advise and add value to customers experience and encourage engagement
  • Follow escalation procedures for technical and product development issues, liaising with internal and external partners
  • Assist other areas of the Operations department when necessary due to demand

Education and experience requirements:

Essential Skills & Experience:

  • Management of customer complaints.
  • Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
  • Collaborative approach and the ability to build internal relationships both within the team and the wider business
  • Ability to take initiative, be selfmotivating, act proactively
  • Working within a multi skilled environment
  • Have a very positive work attitude including flexibility and willingness to work
  • Initiative and ability to make informed decisions within the remit of their role

Desirable Experience:

  • Working within a highvolume environment
  • Working in an environment with remote teams
  • Experience of Salesforce/CRM systems
  • IT literacy and demonstrable commitment to continuous improvement of the Customer Experience


This is a rare opportunity to join a fast growing and well regarded brand in their sector - you can expect a salary of £20k with a host of other benefits which will be discussed at interview, as well as superb career opportunities going forward.

Contactus if you are interested in discussing this opportunity further. Interviews to be held immediately with a view to start mid March.

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