Guest Service Assistant

1 week ago


Windsor, Windsor and Maidenhead, United Kingdom Ridgevale Estates Limited Full time

Job Ref:
RID1024

Branch:
Holiday Inn Express Windsor

Location:
Holiday Inn Express Windsor

Salary/Benefits:
£12.00 per hour

Contract type:
Permanent

Hours:
Full Time

Shift pattern:7am-3pm or 3pm-11pm

Hours per week:40

Posted date:18/05/2024

Closing date:03/06/2024

What is in it for you?

As part of the team, you will have access to a suite of benefits that include

  • Hotel discounts portfolio wide
  • Staff rates and up to 50% discount on food beverage


Wagestream
  • Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Minimum of 28 days holiday
  • Starting salary above national minimum wage
A day in the life of

As
Guest Service Assistant, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the World with a friendly smile and exceptional service.

You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.


Based in the Holiday Inn Express Windsor you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

As an addition to your standard reception duties, the lobby bar will be a huge part of your role, giving you the opportunity to futher develop your relations to the guests and get to know them better.

What do we need from you?


To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

You will have a pro-active and enthusiastic approach to work and strive to ensure that all tasks are completed to a high standard.

Previous experience working in a reception role or using the Opera system would be beneficial, as will any experience in FB.


About Holiday Inn Express Windsor:

A contemporary hotel with easy access to Windsor Castle, LEGOLAND Windsor Resort and Heathrow Airport.

Holiday Inn Express Windsor hotel is in a peaceful setting less than a mile from Windsor Castle and a 10-minute drive to LEGOLAND Windsor Resort.

Guests are just a 15-minute drive from Heathrow Airport, and rail links at Windsor Eton Central and Windsor Eton Riverside stations are a short stroll away.

If you're in town to relax, Royal Windsor Racecourse and Ascot Racecourse make for a thrilling day out.

Architecture and history fans can check out Hampton Court Palace, just over half an hour's drive away. Or you can take a wander round the grounds of Eton College.

Business guests are conveniently located within half an hour's train ride of central London, and can take advantage of the smart, naturally lit hotel conference room for meetings of up to 20 people.



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