Customer Service Assistant/administrator

7 days ago


Middlesbrough, Middlesbrough, United Kingdom Cowie Technology Group Ltd Full time

JOB DESCRIPTION

Job title:
Customer Services Assistant


Overall Purpose:

  • To ensure the efficient and effective processing of sales orders, sales invoices, despatch, customer correspondence.

Principal Accountabilities:

  • Processing customer orders using the company's sales order processing software, whilst ensuring all customer, item, quantity, pricing and packing instructions are correct and customer requirements achieved.
  • Allocation of stock & production job feeds to customer orders using the company's sales order processing software.
  • Advising customers of estimated despatch dates for their orders using the company's sales order processing software to create an Order Acknowledgement.
  • Invoicing customer orders using the company's sales order processing software.
  • Allocation of couriers or freight forwarders to despatch customer orders and the preparation of the necessary despatch paperwork.
  • Preparation of export documentation where required.
  • Document control.
  • Dealing with sales order progress queries and correspondence both verbally and in writing.
  • Answer general pricing and stock enquiries for existing customers.

Hours of work :
Mon-Thurs 8:30-5:00, Fri 8:30 - 2: hour week)

Holidays - Starting at 23 days plus 8 bank holidays and Christmas Eve

Benefits :
Pension, Life Assurance, Private Healthcare

Salary:
From £22,500.00 per year

Benefits:

  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Sick pay

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service/Administration: 1 year (preferred)

Ability to Commute:

  • Middlesbrough, TS8 0TQ (required)

Work Location:
In person

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