Front Desk Receptionist

1 week ago


Exeter, Devon, United Kingdom Contemporary Dental Full time
Contemporary Dental is looking to add an exceptional receptionist to its team.

As one of Exeter's leading family-owned dental practices, we are looking for someone with excellent customer facing skills who is dedicated to providing a first class customer service experience.


Overview Of Duties

  • Meeting and greeting patients, providing a customerfocused and seamless patient journey according to the practice's brand standards
  • Welcoming new clients to the practice and introducing them to the practice philosophy
  • Answer all phone enquiries according to the practice's brand standards
  • Effective computer diary management and appointment booking
  • Working to daily production targets
  • Provide and explain payment options where appropriate and take daily payments
  • Ensure the "front of house" is maintained to a high standard and complete daily housekeeping tasks, according to the practice's brand
  • Proactively market the services of the business with the aim of recruiting new patients and selling appropriate additional services/products to existing clients.
  • General administration tasks
  • Involvement in practice open evenings, events and other marketing campaigns

Skills & Attitudes:

  • Excellent communication skills, both written & verbal (including a positive and friendly phone manner)
  • Excellent listening skills and an empathetic approach to clients
  • Good organisational skills, excellent time management and ability to work efficiently
  • Excellent followup ability on all tasks
  • Ability to work as part of a team, and self motivated when working alone
  • Good IT skills
  • Honesty, integrity and reliability
  • A professional appearance

Hours -
Wednesday 8-7pm

Thursday 8-5pm with the view to covering holidays and sickness where possible.

Job Types:
Part-time, Permanent

Part-time hours: 18 per week

Salary:
From £11.00 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Private medical insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday
  • No weekends

Experience:

  • Customer service: 2 years (required)

Work Location:
In person
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