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Front Desk Receptionist
1 week ago
As one of Exeter's leading family-owned dental practices, we are looking for someone with excellent customer facing skills who is dedicated to providing a first class customer service experience.
Overview Of Duties
- Meeting and greeting patients, providing a customerfocused and seamless patient journey according to the practice's brand standards
- Welcoming new clients to the practice and introducing them to the practice philosophy
- Answer all phone enquiries according to the practice's brand standards
- Effective computer diary management and appointment booking
- Working to daily production targets
- Provide and explain payment options where appropriate and take daily payments
- Ensure the "front of house" is maintained to a high standard and complete daily housekeeping tasks, according to the practice's brand
- Proactively market the services of the business with the aim of recruiting new patients and selling appropriate additional services/products to existing clients.
- General administration tasks
- Involvement in practice open evenings, events and other marketing campaigns
Skills & Attitudes:
- Excellent communication skills, both written & verbal (including a positive and friendly phone manner)
- Excellent listening skills and an empathetic approach to clients
- Good organisational skills, excellent time management and ability to work efficiently
- Excellent followup ability on all tasks
- Ability to work as part of a team, and self motivated when working alone
- Good IT skills
- Honesty, integrity and reliability
- A professional appearance
Hours -
Wednesday 8-7pm
Thursday 8-5pm with the view to covering holidays and sickness where possible.
Job Types:
Part-time, Permanent
Part-time hours: 18 per week
Salary:
From £11.00 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (required)
Work Location:
In person
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