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Administration & Compliance Officer
4 months ago
per hour depending on experience
25 hours worked over 5 days, Monday-Friday 9.30 am pm.
Mainly based in Romford, RM6 postcode however on occasions staff are required to be multi-site operational, such as Admin & Compliance officer (other location is RM1 therefore applicants must be open to the need to cover role at both sites)
This is a broad ranging post of duties.
Duties can include but are not limited to, the processing of PMAR, SARs, patient registration (electronic and hard copy) in a timely manner, liaising with team members and external agencies such as primary care and health authority in accordance with current policies.
Assisting the Deputy Practice Manager with compliance duties.Primary responsibilities:
The following are the core responsibilities of the administration & compliance officer. This list is not exhaustive.
It covers areas that are more planned than responsive or service driven while, at the same time, often requiring on the spot problem solving (with subsequent analysis and strategic follow up), quick responses and an operational style using initiative, a practical approach and the ability to communicate well and work as part of a team.
b. Process Read code data on EMISc. Assist Process requests for information i.e. SARs, insurance / solicitor's letters and DVLA forms and keep record of incoming and outgoing report requests
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Support registrations administrator with paper and online registrations and PCSE enquiries
g. Collecting and collating Friends and Family Test responses and submitting via CQRS
h. Ensure that the clinical waste and general waste consignment notes are received and filed in a timely fashion.
i. Purchase order, delivery, stock up storage rooms, monthly stock take
j. Maintain adequate supplies of office stationery and ensure printers and copier machines are refilled with paper at all times
k. Support all clinical staff with general administrative tasks as requested
l. Display a positive 'can-do' attitude at all times, be a team-player
m. Prepare staff birthday cards each month and get them signed by the partners. Distribute the cards
n. Assist with staff welfare
o. Assist the Deputy Practice Manager with Health and Safety compliances for all sites that the site is operating.
p. Maintain a clean, tidy, effective working area at all times
q. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation
Secondary responsibilities:
In addition to the primary responsibilities, the administration & compliance officer may be requested to:
a. Take minutes in administrative and clinical meetings as required
b. To open, date and distribute daily mail, including dropping off outgoing and recorded delivery post. Franking mail.
c. Train staff on related work to increase awareness and knowledge
d. Any other duty as allocated by Practice manager, Deputy Practice manager or Partners
f. Assist management of MHRA Alerts - ensuring the timely storage and dissemination of information. Liaise with the Lead pharmacist and lead nurse.
g. Assist the HR Administrator with professional compliance registers, ensuring DBS checks are carried out and compliant.
h. Assist the HR administrator with all other clerical and administrative duties during absence
i. Assist the secretary team as and when required
Person Specifications:
The following are essential:
- a. Must have previous NHS GP Admin / Reception experience.
b. Experience working with the general public
c. Experience of administrative duties
d. Experience of working in a healthcare setting
e. Experience working in a GP surgery
f. Excellent written and oral communication skills
g. Strong IT skills
h. Good Numeracy skills
i. Polite telephone manner
j. Competent of the use of Office and Outlook computer software
k. Effective time management
l. Ability to work as a team member and autonomously
m. Good interpersonal skills
n. Problem solving and analytical skills
o. Ability to follow procedure
p. Polite and confident
q. Flexible and cooperative
r. Motivated
s. Forward thinker
t. High levels of loyalty and integrity
u. Sensitive and empathetic in distressing situations
v. Ability to work under pressure
Additional essential requirements:
The following are Desirable:
a. Educated to A level or equivalent
b. Degree or equivalent
c. EMIS user skills
d. Understanding of Clinical coding
e. Good knowledge of Medical terminology
f. Flexibility to work outside of core hours
Disclosure and Barring Service Check
