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Engineer - Field Service Engineer

3 months ago

Oxford, Oxfordshire, United Kingdom KYOCERA Document Solutions UK Full time
Field Service Based:Field Based (Oxford/Milton Keynes areas)
Reporting to:Regional Service Manager
Contract:Permanent, Full-time

We currently have an excellent opportunity for a Field Service Technical Specialist based in the specified area.

We are seeking individuals with experience in repairing multifunctional photocopier devices or related qualifications in repairing electronic and/or electro-mechanical systems. This could include IT hardware, domestic appliances, vending machines, among others, whether the experience is field or workshop-based.

If you possess the relevant background, experience, and a strong desire to learn, Kyocera will offer comprehensive basic and advanced technical training to develop you into a highly skilled Field Specialist in our industry-leading print hardware and software applications.

The chosen candidate will offer technical support to assigned KYOCERA Managed Document Services accounts within specified SLA timeframes, assist during installations, and ensure proficiency in SLAs related to assigned KMDS accounts.

  • Provide technical assistance within agreed timescales
  • Support installations
  • Understand and adhere to SLAs for KMDS accounts
  • Build relationships with key stakeholders

Preferred qualifications include previous experience in field technical support, particularly within the MFP/copier/print sector, as well as exceptional communication and interpersonal skills to deliver top-tier customer service.

Benefits:
  • 25 days holiday plus statutory bank holidays, with an additional day after 5 years. Part-time/ temporary employees receive a pro-rata equivalent.
  • A holiday buying and selling scheme
  • Company car + Fuel card
  • Life Assurance (4 x base salary)
  • Pension Scheme with a total contribution of 8% - 5% Employer and 3% Employee
  • Company sick pay
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme - salary sacrifice to purchase bikes at a discount
  • Lifeworks access to discounts/perks