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Operations Manager Freight/Shipping

4 months ago


London, Greater London, United Kingdom 111SKIN Full time
Director of Operations (12-month maternity cover)

This is an exciting opportunity to lead 111SKIN supply chain, warehousing, and logistics to help support the company's growth plans.

You will design and implement business operations, establish policies that promote company culture and vision, oversee operations of the company and executives, oversee supply chain and distribution, help us utilize data and analytics in all key decision-making, and conduct thorough cost analysis.

As Director of Operations, you will build the company operating systems and drive results by unleashing creativity and accountability in a performance-oriented culture among a growing group of diverse and talented individuals.


Visiting facilities when necessary.
# Responsible for efficient and cost-effective distribution of products from our global warehouses to customers and consumers, with best-in-class cost and performance.
# Optimizing our company's logistics to reduce shipping costs (inwards, outwards, and intercompany).
# Focus on D2C logistics service development and delivery ensuring standardized and scalable operations with best-in-class warehousing and delivery service offering and performance.
# Managing and developing the relationship between ourselves and our warehouse, distribution, and freight partners with a customer focus and can-do attitude.
# Managing strict SLA's, KPI performance, and cost controls within each facility, being aware of any "cost creep" and proactively looking at all options to mitigate.
# Continue to develop our global warehouse network, constantly reviewing current warehouses to decide when to upgrade or change provider with responsibility for new contract tenders and implementation of new warehouse locations in line with the company's strategic goals.
# Managing internal warehousing & logistics team objectives, performance, and training.
# Continuously developing and improving the operations through analysis of KPIs and other performance data.
# Proven experience managing regional and preferably global warehousing & distribution with 3PL service providers including D2C, B2B, global sea-freight, and outbound distribution for global CPG/FMCG businesses.
Experience of e-commerce D2C service requirements, development, and implementation.
Ability to extract, manipulate, and present data from multiple sources (ERP, Data Warehouse).
#