Pals and Complaints Officer

The Complaints and PALS Department operates in a very busy and politically sensitive environment, to tight deadline, serving a range of audiences, including staff, service users, carers/relatives, members of the public, local partners, commissioners, health service regulators and other organisations.In an important role within the Department, the Assistant...

The post holder has a pivotal role in ensuring effective systems, processes and reporting for complaints management, in line with legislation and good practice are maintained and monitored.The post-holder will assist the PALS & Complaints Team in the reporting of performance, learning and handling of complaints & PALS inquires received by the Trust.The post...

Job Summary: The PALS & Complaints Officer plays an integral role in delivering an excellent frontline support service by listening, managing, and learning from patient experiences to improve the quality of services we provide. The post holder will perform a range of tasks related to the administration and coordination of complaints and other feedback,...

Are you looking for a varied but interesting new post in the NHS? If so, then look no further.We are looking for someone who can work autonomously using their own initiative but also as part of a team to coordinate the maternity and neonates complaints. You will be approachable and be able to communicate well within the multi-disciplinary team to ensure...

We are looking for an experienced, innovative, enthusiastic and dynamic individual to lead our Complaints and Patient Advice and Liaison Service (PALS) Team.The post holder will need to be able to demonstrate their ethos of continuous improvement and co-productions.They will take an active role of leading the team to support our operational services whilst...

Complaints Officer required for our public sector client to work Hybrid£18.76 per hour PAYE6 months - possible extensionHybrid WorkingThis role supports the senior complaint officer in the effective investigation of stage two complaints for all non-statutory services; this includes carrying out some investigations and delivering training.Take individual and...

Complaints Officer required for our public sector client to work Hybrid£18.76 per hour PAYE6 months - possible extensionHybrid WorkingThis role supports the senior complaint officer in the effective investigation of stage two complaints for all non-statutory services; this includes carrying out some investigations and delivering training.Take individual and...

MMP Consultancy are looking to recruit a Complaints Officer to join a Housing Provider based in London.Duties: As Complaints Officer, deliver a fantastic experience to the customer who may have made a complaint by leading on complaints resolution from start to finish, communicating regularly with the customer throughout Drive customer satisfaction with...

About Our Client Currently recruiting for a Complaints Officer who has previously worked in the Healthcare sector in a similar role. A leading Private Healthcare organisation Complaints Officer Part-time hours - 5 hours per day, 4 days per week, 20 hours per week Temporary role - duration TBC £15 per hour inclusive of holiday pay - submit weekly...

Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role ~ Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...

Repairs Complaints / Resolutions Officer Role to start ASAPKent/ LondonPermanent Role£31-34k per annum (35 hour week)Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster.Coordinate complaints and correspondence received...

Tempting Recruitment are working alongside our client, a Housing Association, who are looking to recruit an experienced Complaints Officer to join their team based in the London area.JOB DETAILSPAY RATE: £24.73 per hour UmbrellaWORK TYPE: TemporaryWORK PATTERN: Full TimeLOCATION: LondonJOB SUMMARYA key role within the Policy and Customer Experience Team,...

Are you in search of a temporary yet fulfilling role? Look no further We're thrilled to offer an exciting position for our client based in Barnet who are looking to appoint a Complaints Officer for the 3 months ongoing, at the rate of £25.17 per hour umbrellaJob responsibilitiesKey accountabilities/duties/responsibilities: Advise, promote and monitor best...

What's involved with this role:Job Ref: Southwark RQ1257644_Hybrid working_The Repairs team seeks a Repairs Resolution Officer/Complaints Officer to handle stage one complaints and members' inquiries. It's crucial to bring outstanding customer service skills and prior experience in repairs and/or complaints. This position involves a mix of remote and office...

Role: Property Services Complaints OfficerLocation: Camden - HybridHours: 35 per week Mon-FriSalary: Up to £32k paDuties and responsibilities include but are not limited to:Proactively manage your own caseload of complaints. Adhere to internal stage 1 complaints processes. Liaise with all relevant colleagues across the Property Services department....

Complaints Officer - Highways and Building Control - Camden CouncilFull time 37 hours pwGood afternoon,Summarycarry out the day-to-day administration of dealing with Complaints across a range of disciplines. The individual will be expected to lead in the development, implementation and continuous improvement of systems and proceduresYou will be receiving...

Complaints Officer needed in Hackney The rate is £21.31ph PAYE This is a temporary role The reference number is: RQ1253172 The successful candidate will formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and...

About The Role:Due to an internal move, Foxtons is looking for a skilled complaints officer to join our Compliance teamThis is a hands-on role requiring an organised, focused and assertive individual with excellent analytical and written communication skills.KEY RESPONSIBILITIES AND SKILLSETS: Assigning incoming complaints to the relevant staff member (with...

Complaints Resolution OfficerNewhamContract£20.44 per hourOur client is looking for an experienced Complaints Resolution Officer.RMS Complaints Resolution OfficerTo be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.To work as part of a team to deliver high quality responses to customers...