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Global IFM Operations Director

3 months ago

Derby, Derby, United Kingdom Jones Lang LaSalle Incorporated Full time

Global IFM Operations Director page is loaded

Global IFM Operations Director Apply remote type On-site locations Derby, GBR time type Full time posted on Posted 2 Days Ago job requisition id REQ361520

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

A senior leader with a focus on building strategic client relationships, commercial rigor, organisation development and operational excellence which drives sustainable customer satisfaction and secure renew contracts . Having an engineering/technical/business background, supported with more than 15-20 years' experience providing engineering and facilities management to high-end manufacturing, research and development and office environments .

Role Essentials

  • Accountable for the JLL Global IFM portfolio consisting of + 15 million square feet of real estate across 50 locations in 7 countries .
  • Responsible for highly functional multi-discipled teams of JLL employees (600) and approximately 1 ,000 third party supply partner employees.
  • Managing budget spend of $ 1 3 0 million across IFM and projects while improving margins and maintaining a high-quality service to the client.
  • Identifying , developing, and directing the implementation of business strategy.
  • Responsible for leading, motivating and developing the Global Operations IFM management team.
  • Supporting workplace, research and development sites, manufacturing, workplace, and warehousing.
  • Deliverable scope includes soft services, hard services, manufacturing support inside the yellow line, critical data centers and high-tech labs, call centers, global engineering and compliance.
  • Building and sustaining superior client relationships that result in revenue and profitability growth.

Key skills and Competences.

  • Extensive commercial experience in cost management , margin growth and risk management.
  • Strong people manager and coach with excellent organizational development skills.
  • Excellent client relationship and effective communication skills.
  • A wealth of experience in business development, transition management, operations, and engineering.
  • Recognized as regional subject matter expert for solutions development in m anufacturing, and high-end technology sectors.
  • Results orientated and data/analytics driven through robust operational leadership.

Minimum Required Education and Experience

  • Minimum years' experience in a similar role.
  • Educational qualifications in Facilities Management / Engineering/Business
  • Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a large regional or global capacity
  • Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks
  • Has demonstrated experience in balancing the interests of the Client with those of the Firm
  • Has experience in translating client goals and objectives into existing or new business growth

Key Performance Measures

  • Client satisfaction survey results.
  • Compliance with contractual obligations and KPIs.
  • Continuous Improvement Programs & Initiatives.
  • Delivery of regional consistency across all service lines.
  • Performance to budget accuracy.
  • Coach and develop account team members to achieve high standards .
  • Deliver innovative value add solutions across the programs.
  • Make high quality recommendations that have a positive impact on performance.

AREAS OF EXPERTISE

  • Financial / Risk Management
  • Client Relationship
  • Cost Control
  • Policy Implementation
  • Project Management
  • People Management and Experience
  • Organisation Development and deployment

Leadership

  • Ensure an industry leading Employee Experience program is fully implemented on the account
  • Establish the vision and strategy of the EMPLOYEE EXPERIENCE program and ensure exceptional delivery .
  • Understand the client's key business drivers, and focus the EMPLOYEE EXPERIENCE team to ensure those priorities are aligned with the JLL EMPLOYEE EXPERIENCE deliverables
  • Ensure the account IFM team is high performing and global delivery is driven by global platforms and best practices and consistency.
  • Hire, attract and retain a team of top talent ; improve team capability and performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management

  • Manage relationships with key c lient stakeholders
  • Serves as single point of contact for the accounts G lobal Operations
  • Drive the productive use of technology and Business Intelligence decision-maki ng and data analytics reporting to support the Global Operations.

Functional Responsibilities

  • Bring strategic Client and JLL objectives to life in tangible, effective programs that increase employee engagement
  • Actively manage the professional development of all direct reports and Operation Teams.
  • Responsible for the implementation of technology and BI systems to support Global Operations delivery.
  • Source, transfer and implement best practices to the account.

Contract Management

  • Ensure adherence to the contract and Global MSA
  • Deliver above and beyond in our Global account KPIs.

Critical Competencies for Success

  • Team leadership and participation in a matrix organizational environment.
  • Cultural awareness across regions, and passion for diversity
  • Technical Competence
  • Understands how to build strong client relationships.
  • Understands customer satisfaction in service delivery environment.
  • Strong EMPLOYEE EXPERIENCE competency and program management experience
  • Problem Solving & Strategic Thinking
  • Capacity to deal with ambiguity and solve complex IFM problems effectively.
  • Analytical, proven ability to solve problems using an objective approach.
  • Proven ability to employ holistic approaches and looks at long term , global solutions
  • Pro gram Management & Organizational Skills
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines.
  • Strong interpersonal skills with the ability to establish rapport and credibility with diverse groups .
  • Embraces teamwork, values others, demonstrates empathy and maturity.
  • Excellent communication skills both written and verbal, conveys information in a way that is professional, confident, and easy for others to understand.
  • Effective organisation and time management skills with the ability to multi-task and prioritize workload to achieve results.
  • Approaches problems in a calm yet energetic manner, research possible causes and identifies relevant solutions.

Takes ownership and responsibility for workload and is comfortable making challenging decisions.

Location:

On-site –Derby, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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