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Complaint Resolution Specialist
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Specialist Pediatric Community Care Assistant
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Education Support Assistant
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Education Support Assistant
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Complaint Resolution Specialist
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Complaint Resolution Specialist
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Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full timeJob SummaryHertfordshire Community NHS Trust is seeking a skilled professional to support the patient experience journey for children, young people, and families accessing Children and Young People's Specialist Services.Main ResponsibilitiesConduct thorough investigations into incidents and complaints on behalf of the trust, ensuring compliance with...
Children's Information
3 months ago
The work of the Assessment team is to ensure the appropriate response is given to referrals received from partner agencies, professionals and the public.
The work is underpinned by the principle of improving outcomes for children and young people through:- effective screening and support, to ensure that families receive the 'Right Response' from the appropriate agency at the lowest levels of need without unnecessary delay.
- to ensure that all contacts get feedback and are supported in appropriately addressing the needs of children and young people.
Your role will be to support the Team Manager to effective screen and progress contacts / referrals that are received in to Joint Child Protection Investigation Team.
You will support by making telephone calls to confirm and gather further information fromreferrers, contact parents and professionals in order to arrange relevant safeguarding meetings.
This is a specialist role working jointly with our police colleagues so good communication skills are key.