Service Assistant/Manager

2 weeks ago


Castleton Borough of Rochdale, United Kingdom Meridian Business Support Full time

We have a fantastic opportunity for a Service Assistant/Manager with a good understanding of pipe systems and their implementation to join a well established family run pump engineering company based in Heywood.


This Service Assistant/Manager role is a permanent position working Monday to Friday 9am-5pm offering a salary of circa £40,000 per annum plus benefits

Typical pipe systems include copper, stainless and multi-layer pipe systems (compression, press, end feed etc.), polyethylene pipe systems (Compression and electro fusion), waste and soil pipe/ fittings.


As Service Assistant/Manager, reporting into the Engineering Manager, you will be working as part of a small team with the following responsibilities:

Initially concentrating on ordering and service scheduling including the organisation of service visits for the engineers which may include booking hotels
Over time you will help manage projects of various sizes from planning routine servicing to more complex works that require large quantities of materials ordering
Price up works and put together quotes for customers
Liaise with customers, follow up the quotation and answer any queries
Service management including some data entry to track works and re-schedule along with the overviewing of service documents that engineers complete so that repair works can be logged and subsequently quoted/ clients updated on status
Planning works, agreeing dates, access to site etc and brainstorming solutions to problems that customers have
Regularly react and source parts for emergency works
Coordinating hire equipment
We are really keen to hear from applicants with the following skills and experience:

Previous experience as an Estimator, Field Engineer, or Technical Sales with good knowledge of pipe systems or plumbing equipment
Confident in producing quotes and converting these
Prior experience in ordering materials for varying sizes of projects
Good IT skills including some prior knowledge of using a CRM system ideally
Ability to work to targets and KPIs

Benefits Include:
Career Progression & Training Opportunities
Annual Bonus
28 Days Annual Leave
Pension Scheme
Predominantly office based – travel etc would come with progression

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