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Administration Assistant

3 months ago

Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

Job Summary

Are you skilled at enhancing patient experience and care through efficient administration support?

The Therapies Department at Northampton General Hospital is seeking a proactive and enthusiastic Administration Assistant to join their dynamic team.

We provide care for patients in various settings, such as Surgery, Orthopaedics, Medicine, Stroke, Respiratory, Oncology, and Haematology.

In addition, we offer support for Outpatient Hand Therapy Clinics, Amputees at the Enablement Centre, and The Macmillan Pre-habilitation / Rehabilitation Team.

If you have the necessary skills and experience to contribute to outstanding care delivery, please reach out to learn more or apply below

Main Duties of the Job

  • To offer administrative support to the Therapy Services:
  • Inpatient adult Occupational Therapy and Physiotherapy services, including speciality areas
  • Hand Therapy
  • Enablement Centre

About Us

Northampton General Hospital is a major employer in the region and is currently on an exciting journey of improvement. Our divisions are dedicated to enhancing efficiency as we modernize and advance. We have recently formed a Group Model with neighboring Kettering General Hospital NHS Foundation Trust, becoming University Hospitals of Northamptonshire.

Our Excellence Values

  • Compassion
  • Accountability
  • Respect
  • Integrity
  • Courage

We aim to recruit top-tier individuals to provide services across the University Hospitals of Northamptonshire and help unleash the full potential of everyone. We value effective communication and diverse recruitment practices.

We are a Defense positive trust, offering support to reservists, veterans, spouses, and partners.

The Hospital Group welcomes applications from individuals belonging to all protected groups, with a special focus on those from BAME, Disabled, and LGBTQ+ backgrounds, acknowledging their underrepresentation in our hospitals.

We acknowledge the importance of collaborating with colleagues from diverse backgrounds and strive to foster an inclusive and collaborative work environment.

We have active Networks that promote and support colleagues from all backgrounds, ensuring everyone feels valued and a sense of belonging while working for Kettering and Northampton General Hospitals.

Job Description

Job Responsibilities

  • Hand Therapy and Enablement Centre

    Provide reception service for Hand Therapy and Enablement Centre outpatient services, including patient reception and appointment bookings.

    Manage incoming and outgoing post, maintain clinic diary, and assist in data recording.

    Ensure efficient filing system and provide admin lead support.

    Coordinate stationery supplies and validate invoices.

    Report sickness absences promptly.

  • All Therapy Teams

    Complete template reports for Therapists and offer admin support across all therapy areas.

    Handle document printing, distribution, and file management.

    Book meeting rooms and take meeting minutes as required.

    Communicate effectively with various stakeholders and maintain confidentiality.

    Use electronic patient administrative systems and contribute to governance activities.

    Participate in training and development activities and maintain integrity and confidentiality.

Person Specification

Education, Training, and Qualifications

  • Essential

    Educated to GCSE at Grade C level or equivalent

Desirable

NVQ2 or equivalent experience, RSA2

Knowledge and Experience

  • Essential

    Strong IT skills, effective communication, and courteous telephone manner.

Desirable

Proficiency in Microsoft Office, office procedures, and patient administration system.

Skills

  • Essential

    Organizational skills, attention to detail, ability to work under pressure, and build effective relationships.

Key Competencies and Personal Attributes

  • Essential

    Initiative, effective communication, and sensitivity to patient needs.