Service Desk Technician
1 week ago
Contract Type: Permanent
Working Hours: 37
Worker Type: Hybrid Worker
Salary: Starting Salary is £24,702 rising to £25,545 'pro rata for part-time'
Location:Nottingham City Council, Loxley House, Station Street, Nottingham NG2 3NG
We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council .
About the Role
The IT Service is looking for a friendly and outgoing person, with experience of working on a front-line IT support desk to join the existing Service Desk Team in supporting over 6,000 employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT Service, providing a high level of customer service on a busy front line IT Service Desk, learning new skills, and supporting a variety of hardware, software and services for internal customers and partner organisations.
About You
The ideal candidate will:
Have excellent communication skills and keep the customer informed Have good customer service and able to deal with general IT enquires Ability to troubleshoot basic networking, software and application problems Deal with internal customers over the phone, face to face and via self service support tickets Provide administration for various in house systems in creating/amending/deleting user accounts, password reset and various other tasks Able to work individually or as part of a Team using own initiativeIn addition to the above the ideal candidate must be able to work to a rota which covers the Service Desk working hours Monday - Friday 08:00 - 17:00
Essential Requirements:
Experience of basic technical knowledge to be able to communicate effectively to understand the problem reported and carry out troubleshooting of networking, printing, and applications issues Awareness of a wide range of Microsoft systems/products such as Active Directory, Office 365, Windows 10 and an understanding of Corporate Applications Good customer service skills and serving as the first point of contact for customers seeking technical assistance in a friendly and polite manner Ability to prioritise work and deliver results in a pressurised environment balancing conflicting demands to achieve acceptable outcomes Understanding of network security, information security and data protection Ability to produce clear written and verbal communications and to update systems and databases accuratelyYou can find the job description for this post
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.
For informal enquiries please contact Beverley Bair (Incident & Senior Service Desk Analyst) by telephone on or by email at
Closing Date: 20th June 2024
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 5th July 2024
If you have any technical issues when completing your application, please contact our Employee Service Centre:
By applying to this job, you agree to our
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