Service Desk Technician

1 week ago


Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time

Contract Type: Permanent

Working Hours: 37

Worker Type: Hybrid Worker

Salary: Starting Salary is £24,702 rising to £25,545 'pro rata for part-time'

Location:Nottingham City Council, Loxley House, Station Street, Nottingham NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council .

About the Role

The IT Service is looking for a friendly and outgoing person, with experience of working on a front-line IT support desk to join the existing Service Desk Team in supporting over 6,000 employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT Service, providing a high level of customer service on a busy front line IT Service Desk, learning new skills, and supporting a variety of hardware, software and services for internal customers and partner organisations.

About You

The ideal candidate will:

Have excellent communication skills and keep the customer informed Have good customer service and able to deal with general IT enquires Ability to troubleshoot basic networking, software and application problems Deal with internal customers over the phone, face to face and via self service support tickets Provide administration for various in house systems in creating/amending/deleting user accounts, password reset and various other tasks Able to work individually or as part of a Team using own initiative

In addition to the above the ideal candidate must be able to work to a rota which covers the Service Desk working hours Monday - Friday 08:00 - 17:00

Essential Requirements:

Experience of basic technical knowledge to be able to communicate effectively to understand the problem reported and carry out troubleshooting of networking, printing, and applications issues Awareness of a wide range of Microsoft systems/products such as Active Directory, Office 365, Windows 10 and an understanding of Corporate Applications Good customer service skills and serving as the first point of contact for customers seeking technical assistance in a friendly and polite manner Ability to prioritise work and deliver results in a pressurised environment balancing conflicting demands to achieve acceptable outcomes Understanding of network security, information security and data protection Ability to produce clear written and verbal communications and to update systems and databases accurately

You can find the job description for this post

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.

For informal enquiries please contact Beverley Bair (Incident & Senior Service Desk Analyst) by telephone on or by email at

Closing Date: 20th June 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 5th July 2024

If you have any technical issues when completing your application, please contact our Employee Service Centre:

By applying to this job, you agree to our


  • Vehicle Technician

    4 weeks ago


    Worksop, Nottinghamshire, United Kingdom Octane Recruitment Full time

    Vehicle TechnicianLocation: Worksop Salary: Negotiable depending on experience & brand expertise 32,000 to 37,000 basic plus bonus Working hours: mon - fri 08:30- 5:00 & Saturday mornings on rotaWe are recruiting for a qualified Vehicle Technician for our clients award winning dealership in the Worksop area. An excellent chance to join a successful company...

  • Vehicle Technician

    1 month ago


    Worksop, Nottinghamshire, United Kingdom Octane Recruitment Full time

    Vehicle TechnicianLocation: Worksop Salary: Negotiable depending on experience & brand expertise 32,000 to 37,000 basic plus bonus Working hours: mon - fri 08:30- 5:00 & Saturday mornings on rotaWe are recruiting for a qualified Vehicle Technician for our clients award winning dealership in the Worksop area. An excellent chance to join a successful company...

  • PSV Technician

    4 weeks ago


    Worksop, Nottinghamshire, United Kingdom Kemp Recruitment Ltd Full time

    PSV Technician Job Title: Bus Mechanic / PSV Technician / HGV EngineerSalary: 40, ,000 per annum Hours: 38 hours per week Location: Worksop A great opportunity for a skilled Bus Mechanic / PSV Technician has come up for a client of mine in the Worksop area.My client, a large transport company with a sizable depot in the Worksop area are looking to recruit...

  • PSV Technician

    4 weeks ago


    Worksop, Nottinghamshire, United Kingdom Kemp Recruitment Ltd Full time

    PSV Technician Job Title: Bus Mechanic / PSV Technician / HGV EngineerSalary: 40, ,000 per annum Hours: 38 hours per week Location: Worksop A great opportunity for a skilled Bus Mechanic / PSV Technician has come up for a client of mine in the Worksop area.My client, a large transport company with a sizable depot in the Worksop area are looking to recruit...

  • Vehicle Mechanic

    1 week ago


    Worksop, Nottinghamshire, United Kingdom Mechanics For Us Full time £31,300

    The team needs experienced Vehicle Technicians Level 2 or 3 to join their busy service centre in Worksop*WORKSHOP EXPERIENCE IS ESSENTIAL** Great bonus around £5,000 per annum* *Fantastic benefits package Life Insurance Discounted tools, pension, health plan, dental plan, share scheme and more Training programme including hybrid technology, diagnostics etc...

  • Car Mechanic

    1 week ago


    Worksop, Nottinghamshire, United Kingdom Mr Tyre Ltd Full time

    Mr Tyre is an independent midlands company currently with 36 stores. Due to our ongoing success we're always looking for new talent.Being able to provide a high standard of customer service is always important and we strive to find the best people to fit every role at Mr Tyre.Currently we are seeking an experienced Mechanic / Technician for our long...


  • Worksop, Nottinghamshire, United Kingdom MGM Muthu Hotels Full time

    ABOUT USMGM Muthu Hotel is one of Europe's leading hospitality chains with 50 hotels across Portugal, Spain, France, Cuba, Kenya, England, Scotland and India. The group has tremendous growth year on year and is spreading the presence to various exotic locations.Are you passionate about providing exceptional customer service in the hospitality industry? MGM...


  • Worksop, Nottinghamshire, United Kingdom Octane Recruitment Full time

    Vacancy - Parts Telesales ExecutiveLocation - WorkshopHours - Monday to Friday 8.00 am to 5.00 pm, Saturdays (alternate weeks), 44.50 hours per week, full time, permanent positionSalary - £22.000 per yearReference - OC13684I am currently recruiting for a Parts Telesales Executive for a dealership in Worksop. My client is an established company with sites...


  • Worksop, Nottinghamshire, United Kingdom Venatu Automotive Full time

    HGV Workshop SupervisorLocation:WorksopSalary:£19.50phContract:PermanentShifts:Earlies and lates (Mon - Fri) plus alt sat mornings paid at overtimeAre you a HGV Technician / Workshop Supervisor fed up with feeling undervalued at your current employer?Looking for a role that can offer more work life balance?Simply looking for a role that involves less...

  • HR Coordinator

    1 week ago


    Worksop, Nottinghamshire, United Kingdom G4S Full time

    Location: WorksopSalary: £23,000 once trained (starts at £22000)Posted: 2 Feb 2023Closes: 19 Feb 2023Job Type: Full Time and PermanentRegion / Division: UK & IrelandReference: G4S/MS/24145 weeks holiday plus Bank Holidays, Contributory Pension Scheme, Life Assurance, Perks at Work and free on site parking.Job Introduction:Role Responsibility:Key...


  • Worksop, Nottinghamshire, United Kingdom Samworth Brothers Full time

    Our people are HeroesWe think our people here at Samworth Brothers are the best out there So, let's talk about them first.We are constantly in awe of their dedication to get the job done and the commitment they show. We are also super proud of having such a multicultural team of welcoming, spirited people who look out for each other's interests and thrive on...


  • Worksop, Nottinghamshire, United Kingdom RNN Group Full time

    North Notts College, Worksop (with offsite subsidised travel)About the RoleIf you have experience of planning, delivering and assessing apprenticeships in Fabrication & Welding Apprenticeship Standard then this is the role for you.This is a fantastic opportunity to be part of a team helping to develop the next generation of engineers. You will have...


  • Worksop, United Kingdom Intequal Full time

    **About the employer**: Established in 2008, we provide cost-effective IT management & computer network maintenance services for businesses throughout Worksop, Sheffield, Doncaster and Rotherham. **Brief overview of the role**: We have an opening for an IT Service Desk Apprentice. This an IT Support role where you will be given the chance to develop the...

  • Vehicle Technician

    3 weeks ago


    Worksop, United Kingdom Mechanics For Us Ltd Full time

    The team needs experienced Vehicle Technicians Level 2 or 3 to join their busy workshop in Worksop * Basic salary up to £31,300 * Great bonus around £5,000 per annum * 5 Day Week * Fantastic benefits package * Life Insurance * Discounted tools, pension, health plan, dental plan, share scheme and more * Training programme including hybrid technology,...

  • Vehicle Technician

    3 weeks ago


    Worksop, United Kingdom Mechanics For Us Ltd Full time

    The team needs experienced Vehicle Technicians Level 2 or 3 to join their busy workshop in Worksop * Basic salary up to £31,300 * Great bonus around £5,000 per annum * 5 Day Week * Fantastic benefits package * Life Insurance * Discounted tools, pension, health plan, dental plan, share scheme and more * Training programme including...

  • Vehicle Technician

    3 weeks ago


    Worksop, United Kingdom Mechanics For Us Ltd Full time

    The team needs experienced Vehicle Technicians Level 2 or 3 to join their busy workshop in Worksop * Basic salary up to £31,300 * Great bonus around £5,000 per annum * 5 Day Week * Fantastic benefits package * Life Insurance * Discounted tools, pension, health plan, dental plan, share scheme and more * Training programme including hybrid technology,...


  • Worksop, United Kingdom Clumber Park Lodges Full time

    **RECEPTION ASSISTANT** **Location: Clumber Park Lodges** Clumber Park Lodges provides short stay holidays in high standard self-catering accommodation within beautiful surroundings. There is a small on-site reception which also serves as a shop for our guests, offering a range of essentials and gifts. **Job summary** A fantastic opportunity has arisen...

  • Vehicle Technician

    3 days ago


    Worksop, United Kingdom Perrys Full time

    Description ** Vehicle Technician – Perrys Ford Worksop ** Hours: To be discussed Salary: Negotiable depending on experience Perrys are one of the UK’s largest Car Dealership Groups having served customers since 1908 with over 50 branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial...


  • Worksop, United Kingdom Notcutts Ltd Full time

    **Customer Service Assistant - Notcutts Dukeries Garden Centre, Welbeck** **Part Time - 24 hours available ( Averaged over 2 week rota). Additional hours may be available dependent on business needs - flexibility required.** **Week 1 - Monday, Tuesday and Friday ( 10 - 4.30)** **Week 2 - Monday, Tuesday, Friday, Saturday and Sunday ( 10- 4.30)** **Salary...


  • Worksop, United Kingdom Outwood Grange Academies Trust Full time

    **Actual Salary: £14,807 to £15,053 - term-time plus one week (39 weeks per year) - OGAT Grade 2, SCP 3 - 4** **28 hours per week Tuesday - Friday** **Tuesday - Student Information Desk Receptionist** **Wednesday to Friday - Receptionist (Main Reception)** Duties include communicating with other academy staff to ensure pupils receive the support they...


  • Worksop, United Kingdom Outwood Grange Academies Trust Full time

    **Actual Salary: £14,807 to £15,053 - term-time plus one week (39 weeks per year) - OGAT Grade 2, SCP 3 - 4** **28 hours per week Tuesday - Friday** **Tuesday - Student Information Desk Receptionist** **Wednesday to Friday - Receptionist (Main Reception)** Duties include communicating with other academy staff to ensure pupils receive the support they...

  • Vehicle Technician

    2 months ago


    Worksop, United Kingdom RecruitmentRevolution.com Full time

    **Does this sound like you?** + Confident communicating with various people + Fast learner when picking up specific skills and techniques + Passionate about the automotive industry and interested in working for the largest automotive manufacturer in the world + Process driven and happy with technical skills + Organised in the workplace **Role...


  • Worksop, United Kingdom Concept Resourcing Full time

    Role : Photocopier Field Service Engineer Location : North Nottinghamshire Company I am actively recruiting for an experienced Photocopier engineer to develop their existing knowledge. You will be responsible for the service and maintenance of high end, quality Photocopiers / MFDs whilst achieving customer satisfaction. It is essential that you are an...


  • Worksop, United Kingdom Concept Resourcing Full time

    Role : Photocopier Field Service Engineer Location : North Nottinghamshire Company I am actively recruiting for an experienced Photocopier engineer to develop their existing knowledge. You will be responsible for the service and maintenance of high end, quality Photocopiers / MFDs whilst achieving customer satisfaction. It is essential that you are an...


  • Worksop, United Kingdom Greencore Full time

    In the role of Junior Facilities Technician, you will undertake the upkeep and repair tasks to the interior and exterior of company premises, specifically building maintenance but including all aspects of services and associated plant. This includes: - Working proactively and reactively to respond to issues/breakdowns - Assisting with Daily/Weekly checks...


  • Worksop, United Kingdom Stagecoach Group Full time

    Salary £18.70phSalary Mechanic required - Running Shift £18.70 Per hour 38 Hours PCV Mechanic / FitterWe are looking for experienced PCV mechanics / engineers / fitters to join our Worksop team. Typical annualised earnings of £31500 basic - overtime available Guaranteed 38 minimum hours PCV/HGV Experience essential You’ll be one of many engineers...

  • Prepper / Painter

    3 weeks ago


    Worksop, United Kingdom Octane Recruitment Full time

    SMART Repairer / Paint Prepper Vacancy Salary: Up to £32,045.00 Working hours: 08:00 - 17:00 Average 42.50 hours per week Are you looking to work for a company that will look after you, and pay you an good salary on top? We are recruiting for an experienced Prepper / SMART Technician for our clients bodyshop in Worksop. Must have experience in this...

  • Prepper / Painter

    2 weeks ago


    Worksop, United Kingdom Octane Recruitment Full time

    SMART Repairer / Paint Prepper VacancySalary: Up to £32,045.00 Working hours: 08:00 - 17:00 Average 42.50 hours per weekAre you looking to work for a company that will look after you, and pay you an good salary on top?We are recruiting for an experienced Prepper / SMART Technician for our clients bodyshop in Worksop. Must have experience in this field. This...

  • Prepper / Painter

    1 week ago


    Worksop, United Kingdom Octane Recruitment Full time

    SMART Repairer / Paint Prepper VacancySalary: Up to £32,045.00Working hours: 08:00 - 17:00 Average 42.50 hours per weekAre you looking to work for a company that will look after you, and pay you an good salary on top?We are recruiting for an experienced Prepper / SMART Technician for our clients bodyshop in Worksop. Must have experience in this field.This...

  • Car Mechanic

    2 weeks ago


    Worksop, United Kingdom Mr Tyre Ltd Full time

    Mr Tyre is an independent midlands company currently with 36 stores. Due to our ongoing success we’re always looking for new talent. Being able to provide a high standard of customer service is always important and we strive to find the best people to fit every role at Mr Tyre. Currently we are seeking an experienced Mechanic / Technician for our long...


  • Worksop, United Kingdom Outwood Grange Academies Trust Full time

    Assistant Network Manager – Full Time, 37 hours per week, 52 weeks Outwood Academy Valley has an exciting opportunity to join our team as an Assistant Network Manager, managing and developing a team of ICT technicians to provide support across multiple sites. The successful candidate will join a growing and dynamic team of technicians and other ICT...

  • Receptionist

    3 weeks ago


    Worksop, United Kingdom Newgate Medical Group Full time

    Main Purpose of Job To provide an efficient & responsive reception service to NMG patients & the Primary Health Care Team plus undertake related admin tasks. Flexibility will be required in order to cover reception at peak times and there may be the need to work the occasional Saturday morning or cover extended hours (until 8.00pm) Main roles &...