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Night Porter/receptionist

3 months ago

Colchester, Essex, United Kingdom Best Western Rose & Crown Hotel - Colchester Full time
This Position would suit a mature person that lives locally.


A Night Porter / Receptionist / Bar / Cleaning is required to work at the Rose & Crown Hotel consisting of 39 Bedrooms.

This position is meet and greet all guests to reception and Bar / Room Service with a helpful attitude.

Experience of working within a busy, prestigious service orientated environment / hotel environment is desirable along with excellent customer service skills.

The shift pattern consists of 4 Nights per week, with a view to do more when Holidays cover is start at 11.

00pm am

Key Responsibilities:

  • To meet and greet the residents, to serve drinks in the Bar, serve mínimal Room Service Sandwiches and Beverages, Clean public Areas and Toilets, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
  • To ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.
  • Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
  • Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
  • Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious / unusual behaviour, calling the police if necessary.
  • Correct reporting of any security / health and safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
  • Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels / registered mail. Correct issuing of all parcels / registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
  • Responsibility for the site fire and emergency procedures policy and ensure that relevant preventative measures are undertaken.
  • Assist the House Manager / Directors with any other reasonable duties as requested.
  • Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.

Job Type:
Permanent

Pay:
£11.00-£11.50 per hour

Expected hours:
No less than 32 per week

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Onsite parking
  • Referral programme
  • Sabbatical

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Ability to Commute:

  • Colchester (required)

Ability to Relocate:

  • Colchester: Relocate before starting work (required)

Work Location:
In person

Reference ID:
Rose & Crown Hotel Night Porter

Expected start date: 01/04/2024