![The Townhouse Clinic](https://media.trabajo.org/img/noimg.jpg)
Receptionist/assistant
2 weeks ago
Role Description
Responsibilities
- Greet patients, making them feel comfortable, offer to take their jacket/coat, offer them a drink etc
- Book and coordinate patient's appointments both on the phone and via other accepted methods of communication with the clinic.
- Take and record payments, including chasing of any outstanding payments. This is will also include taking appointment deposits over the phone or send clients the payment link online.
- Send Google review invites.
- Liaise with Pabau (practice software) regarding troubleshooting and updates.
- Invite patients to Clever Patients. Clever Patients is an online shop which enables patients to buy their Obagi products from us easily.
- Keep the clinic, reception and waiting room areas clean and tidy and monitor other areas to ensure the same.
- Order stock and monitor stock levels.
- Undergo training as may be needed to develop your skills and abilities.
- Attend statutory and mandatory training as required by the clinic, both as required by the national regulations and the clinic.
Qualifications
- GCSE's or relevant work experience
- Excellent customer service skills
- The ability to work well with others
- To be thorough and pay attention to detail
- Administration skills
- Good knowledge of computer software programs (comfortable using MAC and other system software)
- Ability to maintain a positive attitude
- Excellent communication skills
- Familiarity with Microsoft Word and Excel is a must
- Digitally proficient
We want to hear from you, if you are interested get in touch and we can provide you with more details about the role.
Job Type:
Part-time
Pay:
£8.00-£11.44 per hour
Benefits:
- Company pension
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Work Location:
In person
Reference ID:
Townhouse Clinic Reception Role
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