Claims Advisor

1 week ago


Sherburn in Elmet, North Yorkshire, United Kingdom Elevation Recruitment Full time
Claims Adviser
Sherburn in Elmet
Hours - 37.5hrs per week
Salary £27,500
Onsite


Elevation Recruitment Group is delighted to be assisting our client, a leading company based in Sherburn in Elmet, in their search for a Claims Adviser.

As a Claims Adviser, you will be responsible for providing first-class technical support and assistance to customers. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities of the Claims Advisor:

  • Diagnose and troubleshoot technical issues efficiently and effectively
  • Escalate complex problems to the appropriate teams when necessary
  • Liaise with third parties to organise repairs
  • Update customers on repair status
  • Document customer interactions and resolutions accurately
  • Work closely with procurement to order and track outstanding parts

Requirements of the Claims Advisor:

  • Previous experience in a technical customer service role is highly desirable
  • Strong technical aptitude with the ability to learn new systems and processes quickly
  • Excellent communication skills, especially on the phone
  • Ability to remain calm and professional under pressure
  • Strong problemsolving skills with a proactive approach to issue resolution
  • A customercentric mindset with a genuine desire to help others


If you are a proactive individual with a passion for delivering exceptional customer service and have the required skills and experience, we would love to hear from you.


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